Overview
Service Quality Specialist Grade 11 Jobs in Middelburg, South Africa at Barloworld Equipment
Position: Service Quality Specialist Global Grade 11
Location: Middelburg
Key Outputs
• Carry Maintain, implement and control the Quality Management System (QMS) in the Service department
• Implement and maintain contamination control standards as per OEM requirements
• Maintain quality and contamination control documents within Service
• Perform quality and contamination control audits as per relevant standards, policies and procedures, ISO guidelines and requirements
• Oversee strict adherence to
quality control
plans, standards and procedures by the service workshop teams
• Verify correct implementation of
quality control
and contamination control procedures
• Conduct inspections and perform quality tests on work in progress in the workshop as per
quality control
plan, standards and service quality procedures
• Complete
quality inspection
reports
• Facilitate
problem solving
for quality issues and service warranties using appropriate tools, systems and techniques
• Identity root causes and provide advice on corrective actions for service quality issues
• Collect and analyse service quality data, identify trends and propose countermeasures or process improvements to improve service quality
• Provide training on service quality awareness and
quality control
measures to improve
service excellence
• Assist in the development of workshop repair, assembly and rebuild testing methods and inspection plans
• Monitor and report on quality-related key performance indicators and ensure service quality objectives and targets are met
• Responsible for final inspection on completed assembly, repairs and rebuilds in the workshop i.e. final line of approval on all work conducted in workshop
• Manage projects related to quality process and contamination control improvements Qualification, Experience and Competencies
• 5 Years qualified artisan
• Minimum 3 years’ experience as a Technical Analyst
• Prior experience as Service/Technical Planner or Service Supervisor advantageous
• Good administrative skills
• Machine specific technical knowledge and skills Level 2
• Applicable
product knowledge
• Verbal and written
communication
(including presentation) level 2
• Technical report writing (advanced content)
• Business and financial understanding level 1
• Computer Literacy (All Cat Literature & MS package)
• Trouble shooting and
problem solving
skills level 2
• Diagnostic skills level 2
•
Building relationships
level 2
• Influencing and negotiation level 1
Title: Service Quality Specialist Grade 11
Company: Barloworld Equipment
Location: Middelburg, South Africa
Category: Quality Assurance – QA/QC (Quality Control / Manager, Quality Technician/ Inspector, Quality Engineering, QA Specialist / Manager)
