Overview
Service Manager Jobs in Randburg, Gauteng at FirstRand
Job Description
Hello Future IT Service Manager
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who has experience in:
Responsible for activities associated with the identification prioritisation and resolution of reported problems.
Experience as a Scrum Master / DevOps / ITIL
Major Incident Management experience
Relevant Project Experience
C- Suite Engagement
You will be responsible for:
Drive significant growth and profitability in the context of cost management
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
Resolve all customer queries efficiently, and within agreed timelines.
Prepare business communication that is of a professional standard
Perform Internal Root Cause Analysis to present the Internal Root Cause Analysis to the relevant stakeholders and facilitate process to design and implement appropriate solutions to remedy the situation
Comply with governance in terms of legislative and audit requirements
Draft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the business
Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
Manage own development to increase own competencies
Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
We can be a match if you have:
Related IT Degree
5-6 Years experience in a similar role
ITIL Foundation ( Minimum ) certification
#Post
#FNB
#LI-NN2
Are you interested to take the step? We look forward to engaging with you further. Apply now!
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
11/05/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Title: Service Manager
Company: FirstRand
Location: Randburg, Gauteng
Category:
