Overview
Service Engineer – Technician Jobs in Germiston, South Africa at Daikin Netherlands BV
Location: Germiston
Job Category:
Customer Care and Technical Service
Location:
Germiston, GT, ZA
Job Requisition
Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a leading company and the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions.
MAIN PURPOSE OF JOB
The Service Technician is responsible for carrying out all service business and after sales support related work, such as diagnosing equipment and controls, general repairs, pre-commissioning inspections and commissioning, warranty inspections, maintenance, and compiling reports. This job reports to the Supervisor for Service Business in Johannesburg.
RESPONSIBILITIES AND DUTIES
Provide a safe working environment and ensure the safe operating condition of the equipment.
Provide 24-hour telephonic access for all customers that need assistance.
Carry out site inspections to evaluate and cost jobs.
Supervise the service assistant/apprentice.
Compile comprehensive written reports of findings with photos included.
Generate new work on the contracted sites by suggesting possible improvements to the existing system.
Carry out all commissioning requirements of VRV, Chillers, Rooftop and Refrigeration systems.
Complete and communicate DSM job cards with service coordinators on a daily/weekly basis.
Work closely with service coordinators and spare parts controllers to ensure optimal teamwork and service delivery.
Maintain product knowledge by attending sales and technical training courses.
Attend team building sessions as required.
Travel locally or internationally as needed.
Work overtime as required, delivering optimal service levels.
Be on standby.
KEY PERFORMANCE INDICATORS
Teamwork and developing others
First Time fix
Accurate capturing of Onsite and Travel hours
Communication skills
Reporting and administration
Product and technical knowledge development
Time management
Meeting deadlines/commitments
Problem-solving and decision-making
Energy, determination and work rate
Steadiness under pressure
Leadership and integrity
Adaptability, flexibility and mobility
Personal appearance and image
EXPERIENCE
Minimum of 7 years’ general HVAC experience
Minimum of 3 years Chiller experience
Good knowledge of HVAC controls
Good interpersonal and communication skills
Good planning and organizational skills
Good report writing skills
Good time management skills
Must be computer literate, level 1 in MS Word, MS Excel, PowerPoint, Internet and E-mails.
QUALIFICATIONS
Grade 12 or N3 HVAC Diploma (Technical College)
National Trade certificate in HVAC&R
Safe handling of refrigerant certified, Cat B (SAQCC)
Safety
First Aid level 1
LANGUAGE SKILLS
The ability to read, analyze data, correspondence and memos, and effectively present information, respond to questions from clients, customers and managers.
MATHEMATICAL SKILLS
The ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Calculate heat loads and understand the Psychometrics Chart.
ACCOUNTABILITY
This position is directly accountable to the Regional Supervisor and the National Service Manager.
PERFORMANCE REVIEW
The necessary training and on-the-job training will be provided to enable you to perform your job successfully. Your performance will be reviewed based on this job description and competencies required to perform this job effectively.
GENERAL
This job description sets out the main duties of the post at the date when it was completed. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed.
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Title: Service Engineer – Technician
Company: Daikin Netherlands BV
Location: Germiston, South Africa
Category: Engineering, Trades / Skilled Labor
