Overview
Service Desk Support Analyst Jobs in Johannesburg, Gauteng 2094 at Infosys BPM
Join Our Team at Infosys South Africa!
Role Designation: Service Desk Technical Support
Languages: German & English
Location: South Africa
Work Model: Work from Office
Summary
Are you a tech-savvy problem solver with a passion for helping others? Join Infosys South Africa as a Senior Technical Support Executive! You’ll provide 1st level technical support, service restoration, and advice to users, ensuring maximum availability and performance of our knowledge and information systems.
What You’ll Do
Provide empathetic and efficient technical support to users.
Troubleshoot and resolve incidents and service requests within agreed timelines.
Participate in an on-call rota, offering 24-hour first-line support.
Improve processes and procedures within the team to enhance service delivery.
Maintain detailed and relevant documentation of interactions and resolutions.
Required Skills
Analytical and Problem-Solving: Active listening, questioning, and a keen eye for detail to identify root causes and avoid repeat issues.
Technical Knowledge: Intermediate knowledge of troubleshooting small forms (iOS, Android, Windows), OS (Windows XP-10), browsers, MS Office suite, registry fixes, patch upgrades, virus troubleshooting, security, encryptions, network collaborations, and VPN troubleshooting.
Time Management: Proactive, respectful of customers’ time, and able to multitask effectively.
Communication: Excellent verbal and written communication skills, with the ability to communicate at all levels and work across organizational boundaries.
Customer Focus: Build trust and confidence with customers, owning and resolving issues efficiently and empathetically.
Experience and Education
12-18 months of experience in a Service Desk/Tech support role, providing remote support for laptops, desktops, LAN issues, application support, and more.
Experience working in a busy ICT Service Desk environment, with knowledge of systems, support, diagnostics, and resolution.
Understanding of ITIL working practices.
Willingness to work in rotational shifts.
Why Join Us?
Be part of a dynamic and innovative team.
Work in a supportive environment that values your contributions.
Opportunities for professional growth and development.
Make a real impact by helping users and improving processes.
Note:Only candidates who are fluent in German will be considered.
Ready to take your career to the next level? Apply now and become a key player in our team at Infosys South Africa!
Job Type: Full-time
Ability to commute/relocate:
Johannesburg, Gauteng 2094: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
What is your current salary per month?
What is your expected salary per month?
Experience:
IT Service Desk: 1 year (Required)
Language:
German (Required)
Location:
Johannesburg, Gauteng 2094 (Preferred)
Work Location: In person
Title: Service Desk Support Analyst
Company: Infosys BPM
Location: Johannesburg, Gauteng 2094
Category:
