Overview
Service Desk Analyst Jobs in Cape Town, South Africa at Recruitment Matters
Responsibilities
:
Customer Service
Remain courteous, tactful, honest and professional in all communication with other parties
Ensure that feedback and follow ups to customers is meaningful and accurate.
Escalate/resolve discrepancies.
Provide customers and external call-centres with regular status-updates for open support-records
• Assess and verify final SLA-status for applicable call-records.
Assessing tickets for out of contract billing and submit invoice instruction to Accounts department for all approved ad-hoc billing.
At regular intervals provide customers with alignment-confirmation, status-updates and stakeholders with quality monitoring reports
Ensure that all reports are accurate and precise.
Maintain and submit a monthly ad-hoc report to the Management Team.
Key Skills:
Communication Skills,
Attention to detail,
Interpersonal relationships,
Initiatives and self-motivation,
Coaching and mentoring,
Qualifications:
Matric
Analysis experience (1 year)
Data management knowledge Desirable
Qualifications:
ITIL Foundation V3/Good understanding of ITIL
Title: Service Desk Analyst
Company: Recruitment Matters
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (HelpDesk/Support, Customer Service Rep, Technical Support)
