Overview
Service Designer Jobs in Johannesburg, Gauteng, South Africa at Blue Pearl HQ
Title: Service Designer
Company: Blue Pearl HQ
Location: Johannesburg, Gauteng, South Africa
Responsibilities
Job Description
- Conduct user research to gain a deep understanding of customer needs and behaviors
- Design end-to-end experience journeys that meet customer needs and business goals
- Write user stories and acceptance criteria to inform product development
- Design and plan user testing to validate design decisions
- Collaborate with cross-functional teams to ensure design solutions meet business and technical requirements
- Develop and maintain design documentation and design systems
- Enable and coach teams on the practice of service design
Requirements
Skills:
- Strong understanding of human-centered design principles and design thinking
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize multiple projects
- Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite or similar
- Experience with user research methods and analysis
- Strong problem-solving skills and attention to detail
Experience Level
9-12 years experience in the role of Service Designer
Duration: 27 weeks
Travel : Middle East ;Yes (occassional travel for key events like a workshop)
Work model : Hybrid
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