Overview
Service Controller Jobs in Johannesburg at The Focus Group
The Focus Group Johannesburg, South Africa 11 June 2025 Junior / Mid 13000 – 22000 Full Time Market Related 4 years – 5 years Skills Communities Microsoft Office Team Leadership Technical Services Industries Industrial Job Description
We are seeking a detail-oriented and proactive Service Controller to coordinate technician schedules, support the service help desk, and manage workshop administration. This role is essential to ensuring efficient service delivery and customer satisfaction.
Key Responsibilities
Open and manage Work in Progress (WIP) based on repairs and services
Dispatch and allocate technicians to breakdowns and retail work
Provide customer feedback and handle service queries
Capture job cards and follow up on outstanding documentation
Reserve parts for accepted quotes and jobs
Plan and invoice load tests and services
Maintain and update WIP and service reports
Perform general administrative duties
Minimum Requirements
Matric (National Senior Certificate)
Minimum 4 years’ relevant experience in a service coordination role
Strong computer skills (MS Word, Excel, PowerPoint)
Experience with Autoline is essential
Ability to work accurately under pressure
Strong interpersonal skills to liaise with technicians, foremen, and customers
Title: Service Controller
Company: The Focus Group
Location: Johannesburg
