Overview
Service Contract Manager EL Jobs in East London, South Africa at Level-Up
Level-Up East London, Eastern Cape, South Africa
The Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across both soft and technical services. This role focuses on service performance, supplier management, and compliance, ensuring efficient and effective service delivery across all facilities. The Services Manager will work closely with internal teams, including Facilities Management, Energy & Utilities, and Procurement, to align services with operational and contractual objectives.
Key Responsibilities
Contract & Service Performance Management
Ensure service providers meet performance standards as outlined in Service Level Agreements (SLAs).
Oversee contract compliance, ensuring adherence to service-level obligations.
Manage contract renewals, modifications, and amendments.
Optimize service delivery, drive continuous improvements, and ensure regulatory compliance across all contracts.
Collaborate with Energy & Utilities, Procurement, and Facilities Management teams to ensure seamless service integration.
Develop strategies to enhance vendor relationships, focusing on performance improvements.
Operational Oversight
Oversee the daily operations of all relevant services.
Ensure efficient and effective service delivery, maintaining high performance standards.
Implement and monitor service improvement plans.
Ensure full compliance with health and safety regulations and industry standards.
Maintain an operational focus on key systems, including:
Lifts and escalators (in coordination with specialized in-house teams)
Fire safety systems (in coordination with specialized in-house teams)
HVAC, electrical, plumbing, and building maintenance
Track Key Performance Indicators (KPIs) to measure service performance and identify areas for improvement.
Collaboration
&
Communication
Serve as the primary liaison between the Facilities Management team and internal departments, including Energy & Utilities and Procurement.
Work closely with Procurement to manage contracts, supplier engagements, and compliance with purchasing policies.
Collaborate with field service teams to ensure quick and efficient responses to service issues.
Conduct regular performance reviews with stakeholders and service providers to maintain alignment with business objectives.
Facilitate conflict resolution with service providers, escalating issues when necessary.
Service Categories Managed Soft Services
Cleaning and janitorial services
Hygiene services
Pest control
Landscaping and grounds maintenance
Reception and front desk services
Waste management (in collaboration with the in-house team)
Technical Services
HVAC (Heating, Ventilation, and Air Conditioning) maintenance
Electrical systems maintenance
Plumbing services
Building fabric maintenance (walls, roofs, windows, etc.)
Fire safety systems maintenance (in collaboration with the in-house team)
Lift and escalator maintenance (in collaboration with the in-house team)
Energy management and sustainability initiatives (in collaboration with the in-house team)
Skills & Qualifications
Proficiency in facilities management software.
Strong analytical and problem-solving abilities.
In-depth knowledge of health and safety regulations.
Experience in budget management and cost control.
Customer-focused with a commitment to service excellence.
Seniority level
Entry level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Venture Capital and Private Equity Principals
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Title: Service Contract Manager EL
Company: Level-Up
Location: East London, South Africa
Category: Management (Operations Manager, Program / Project Manager, General Management)
