Overview
Service Consultant Jobs in George at Sanlam
What will you do?
This career opportunity is available in Broker Services: South for the role of Service Consultant who will be based in George.
The purpose of this position is to provide support to Relationship Managers and would be responsible for delivering quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide support to address customer, needs, concerns and issues.
Principal Accountabilities
Prepare basic reports and statistics based on risk analysis
Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions
Address unusual and non-standard customer issues including underwriting and commercial related queries.
Task related decision making within set policies and procedures
Research to assist in addressing non-standard underwriting issues
Update Relationship Manager reports including CRM
Create client profiles for identified risks
Assist in directing broker queries/escalation
Provide admin support to the Relationship Managers as required for running of the portfolio
Qualification and Experience
Grade 12
FAIS compliance (120 credits) preferred
RE 1 (advantage)
At least 2 years within the short term insurance industry essential
At least 1 year Commercial Lines experience
Proven MS Excel experience essential
Knowledge and Skills
Familiar with Excel, Word (basic), Qlikview, Intranet and Internet
Understanding and knowledge of Santam process
Understanding of all relevant customer support systems and processes related to all products
Competencies
Analytical thinking
Information seeking
Drive for results
Flexibility
Initiative
Emotional self-control
Customer service orientation
Self-confidence
Teamwork and cooperation
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Our commitment to transformation
Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!
Title: Service Consultant
Company: Sanlam
Location: George
