Overview
Service Consultant Jobs in Strandveld, South Africa at NedBank
Location: Strandveld
Service Consultant
Requisition number: 137853
Location:
Western Cape – Strand
Closing date: 12 February 2025
Job Family
Sales and Service
Career Stream
Client Service
Leadership Pipeline
Manage Self:
Technical (MST)
Job Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e. balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed client expectations.
Job Responsibilities
Client Engagement:
Address any concerns relating to the queue flow or digital devices.
Assist clients to download online applications and resolve any log in issues.
Assist clients to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist clients to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover clients’ service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them in completing their service needs online.
Identify quality sales leads and enablecross-selling(without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
Accept and service cash transactions over the counter.
Action control checklist applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawals, change for change and transfer requests by following relevant procedures and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and l…
Title: Service Consultant
Company: NedBank
Location: Strandveld, South Africa
Category: Customer Service/HelpDesk, Finance & Banking
