Overview
Service Centre Consultant x6 Jobs in Johannesburg, South Africa at Energy at Work Projects
Service Centre Consultant
Our client is looking for a
dynamic
and
customer-focused
Service Centre Consultant to join their growing team. If you’re passionate about delivering world-class service and building lasting client relationships, this opportunity is for you.
About the Role:
The Service Centre Consultant will serve as the primary point of contact for customer queries, ensuring a professional, responsive, and seamless client experience. This role is key in driving
customer retention
, improving service delivery, and fostering
continuous improvement
in customer support operations.
Key Responsibilities:
Handle inbound calls and respond to written queries promptly and effectively
Analyse customer feedback and identify root causes of service breakdowns
Collaborate with cross-functional teams to improve the overall client journey
Promote digital self-service tools and encourage adoption
Accurately document all customer interactions and maintain service records
Meet daily performance targets and uphold service excellence
Stay updated on products, systems, and compliance requirements
Deliver insights and trends to improve customer engagement strategies
Qualifications requirements:
Matric (required)
NQF Level 5 or equivalent (preferred)
RE5 certification is an advantage
Experience:
2–3 years in sales and client service roles
1–2 years in life insurance, especially with a focus on retention
Experience in managing and improving customer experience
Skills &
Competencies:
Strong communication and interpersonal skills
Analytical and problem-solving mindset
High attention to detail and process adherence
Committed to personal development and continuous learning
Passionate about delivering exceptional customer service
Why Join Our Client?
✨ Work in a customer-first, high-performance culture
✨ Contribute to
innovation
and continuous service improvement
✨
Opportunities for growth
and personal development within a reputable organization
Ready to deliver an outstanding client experience?
Apply now
and
take the next step
in your customer service career with a market-leading employer.
Title: Service Centre Consultant x6
Company: Energy at Work Projects
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support)
