Overview
Senior Technical Analyst Jobs in Midrand, South Africa at Hire Resolve
Overview
Responsibilities:
Assess, align, process, and follow through on all specified customer Revenue Assurance activities.
Manage Case Manager roles and responsibilities concerning Revenue Assurance.
Effectively manage identified revenue leakage areas, assist the business in closing these areas, recover revenue loss, and eliminate future leakage by implementing best practice controls.
Ensure consistent management of various control points to ensure effective implementation, execution, and operation within different business structures.
Identify and define process requirements necessary to control and resolve revenue leakage/opportunities.
Perform control of all revenue streams to guarantee timely, complete, and correct charging of the services provided, including reconciliations related to various billing platforms, switch data, and customer databases.
Perform data analysis of Revenue Assurance controls, quantify, and communicate the impact/risk of issues.
Validate the accuracy and completeness of data from all source systems, and identify exceptions, issues, and incidents.
Perform root cause analysis of identified issues to find the exact cause of mismatches and drive resolution cross-functionally within the business.
Ensure cross-departmental coordination of RA activities and prompt escalation of incidents.
Analyze and follow up on RA incidents until resolution and define measures to prevent such error scenarios in the future.
Monitor all revenue streams, identify weak process areas that may lead to leakage, and propose revenue maximization strategies.
Prepare presentation material denoting trending, key indicators, and performance that impact revenue leakages.
Perform extensive data extraction, manipulation, and analysis of source data and Assurance controls.
Analyze data models and identify high-risk areas and gaps.
Work with IT Data Enablement teams to build data models.
Develop scripts to support reporting requirements, reconciliations, and investigations.
Document and present analysis findings/outcomes.
Monitor and correct data incongruences that could impact the quality and accuracy of billing and reporting processes.
Support the Dev Ops teams in the automation of solutions and underlying assurance controls.
Provide guidance and technical direction to team members where necessary.
Provide input to the business requirements for the design of solutions.
Requirements:
Postgraduate qualification in finance or IT-related field (essential)
Minimum of 5 years of relevant experience
Knowledge and understanding of telecommunications business operations and in-depth technical (network & systems) capabilities
Advanced SQL certification and experience
Knowledge and experience of RA / BA operations with a telecom operator
Experience in financial and/or operational auditing/investigations methodologies and tools
Experience in business process analysis, modeling, and re-engineering
Knowledge of IT or system audit and data analysis experience
Experience with Siebel and other SRM-related systems
Process analysis
Process architecture design
Process measurement
Process simulation
SQL coding and scripting
Process quality checking against process standards
Proven business process/analysis skills
Benefits:
Title: Senior Technical Analyst
Company: Hire Resolve
Location: Midrand, South Africa
Category: Business (Data Analyst)
