Overview
Senior Team Leader Deposits x Jobs in Durban, South Africa at Hollywoodbets
Position: Â Senior Team Leader Deposits x 2
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit.
Join our Teamand let’s reach for the stars.
We have an amazing opportunity forx 2Senior Team Leader Depositsbe based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for overseeing and managing the deposits team to ensure operational excellence, exceptional customer service, and alignment with business objectives. This role focuses on driving team performance through clear direction, coaching, and motivation while maintaining compliance with company policies. The role involvesprocess optimization,strategic planning, andeffective communicationwith stakeholders to enhance overall service delivery.
With Hollywoodbets You Will:
Innovate and createas part of a like-minded, authentic Team eager to achieve goals.
Embracechallenges and the thrill of working in a vibrant andfast-pacedindustry.
Growwith our development plans and culture that allows you to further your career.
You Bring:
3 years management experience within a Contact Centre.
A Bonus to have:
Degree/Diploma in related field.
Administration management experience.
Finance Management Experience
What You’ll do for the Brand:
Drive the operational agenda by providing daily direction andcommunicationto teams, ensuring daily, weekly, and monthly targets are met.
Maintain service levels, have oversight of task allocations (completed and distributed before the start of shift), key performance indicators (KPI’s), and performance standards within the Deposits department.
Strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
Set and communicate clear targets; use data to monitor and measure team performance, ensuring that quality targets are achieved. Implementation of intervention measures to address any shortfalls.
Provide feedback, coaching, training, and development to enhance productivity and quality standards. All training material to be updated accordingly.
Conduct regular performance management with team members and ensure documentation is supplied to management.
Prompt query resolution, with a focus on first-time resolution. Where the query requires involvement of other departments, follow through until resolved.
Continuous monitoring of the applications and systems to identify any issues. Address escalations effectively and ensure proper resolutions for complex cases. Where there are customer complaints, ensure there are customer service follow-ups conducted.
Promote excellent written and verbalcommunicationstandards in customer interactions.
Foster a high-quality,positive work environmentthat motivates and engages team members.
Identify and address training needs, collaborating with support teams to drive initiatives.
Inspireteamworkand empower team members to maximize efficiency and productivity.
Develop and implement new or improve existing business processes and policies for enhanced se…
Title: Senior Team Leader Deposits x
Company: Hollywoodbets
Location: Durban, South Africa
Category: Management, Customer Service/HelpDesk
