Overview
Senior Store Manager/Raisthorpe Jobs in Pietermaritzburg, South Africa at Pedros
Position: Â Senior Store Manager (Raisthorpe)
Purpose
Job Description
Duties
And Responsibilities
Overseeing overall operation of the restaurant/take-away
Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
Overseeing and managing stock control, purchasing and orders
Dealing with customer complaints and maintaining customer service levels of the restaurant/take-away
Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
Managing staff including discipline and work rosters
Working within a team and driving the restaurant/take-away forward
Ensuring compliance with health and safety regulations
Ensuring daily opening and closing procedures are conducted at the store
Marketing activities – ensuring thatpromotionand incentive programmes are introduced at the store
Customer service relations management – handling customer service complaints and ensuring complaints are managed within the required time frame
People management – ensuring training programmes are in place for staff development and conducting regular structured staff meetings at the store
Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
Performance evaluation of staff
Requirements
Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
GAAP + Micros experience and knowledge – Advantageous
Management skills
Organizational skills
Customer service and good verbalcommunication skills
Problem-solving skills
Apply
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Title: Senior Store Manager/Raisthorpe
Company: Pedros
Location: Pietermaritzburg, South Africa
Category: Management, Restaurant/Food Service
