Overview
Senior SERVICENOW Technical Specialist/Architect – founding member of team SERVICENOW Jobs in Cape Town, South Africa at Acuity Consultants
Position: Senior SERVICENOW Technical Specialist / Architect – Become founding member of new team for global SERVICENOW
Job Description
Unique opportunity for a Service Now Technical Specialist / Architect to be a founding member of a brand-new Cape Town team for a global Service Now consulting & implementation partner.
Based in Cape Town, This Senior Service Now Specialist / Architect role offers in between R900K and R1m.
The Client:
Global Service Now Consulting & Implementation partner with its brand new Cape Town office as the hub of Service Now operations expertise: to support client engagements, their own Service Now workflow applications/”solutions”, and Service Now instance.
The Role:
You will work closely with the Head of Practice and the Head of Operations, taking ownership of the technical delivery of enterprise-level Service Now projects. You’ll guide technical engagements, ensure high-quality solution design and delivery, and drive successful outcomes for clients.
As a key member of their team, you will play a critical role in shaping and delivering Service Now modules, including ITSM Pro, ITOM, HRSD, APM, and SPM.
Your Responsibilities:
Lead Service Now Implementations:
Architect and manage the end-to-end implementation of scalable Service Now solutions, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM.
Client
Collaboration:
Work closely with business leaders and technical teams to gather requirements and turn them into actionable, robust Service Now solutions.
Best Practices & Standards:
Champion Service Now best practices, ensuring solutions align with both client requirements and long-term platform sustainability.
Customization & Development:
Lead the development and customization of Service Now, using JavaScript, Flow Designer, REST/SOAP APIs, and other integration technologies to deliver tailored solutions.
Quality Assurance:
Oversee testing, audits, and review processes for new implementations or existing workflows, ensuring quality and performance standards are met.
Mentorship & Leadership:
Provide expert guidance to the team and third parties, encouraging collaboration and technical excellence.
Complex Problem Resolution:
Tackle advanced technical challenges, ensuring system stability, performance, and reliability.
Service Now Instance Ownership:
Co-manage Service Now instance in collaboration with the Head of Practice and Head of Operations.
Strategic Planning & Development:
Contribute to account and project planning, proposals, and the development of services across the Service Now practice.
Minimum Requirements:
Service Now Expertise:
At least 5 years of hands-on experience in Service Now consulting, particularly in ITSM Pro, ITOM, HRSD, APM, and SPM.
Certifications:
Service Now certifications such as CIS, CAD, and CSA are highly desirable.
Advanced Technical Skills:
Expertise in JavaScript, Flow Designer, REST/SOAP APIs, and Service Now integration strategies.
Architectural Design:
Extensive experience designing scalable and complex Service Now architectures.
Proven Leadership:
Demonstrated success leading large-scale Service Now implementations with a focus on technical and business alignment.
Communication Skills:
Strong client-facing communication skills, with the ability to explain complex technical concepts to both technical and executive stakeholders.
Team Leadership:
Proven ability to mentor and lead teams in delivering high-quality technical solutions.
Industry Knowledge:
Familiarity with investment management applications (e.g., eFront, Intralinks, Simcorp Dimension) is preferred but not required.
Title: Senior SERVICENOW Technical Specialist/Architect – founding member of team SERVICENOW
Company: Acuity Consultants
Location: Cape Town, South Africa
Category: IT/Tech (IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing)
