Overview
Senior Service Desk Analyst Jobs in Cape Town at Acacium Group
Senior Service Desk Analyst
Acacium Group
Woodstock, Cape Town
Full Time, Permanent Role
20,000z Per month plus exciting benefits!
Unlock your potential:
Do you want to make a significant impact in a market-leading and award-winning organisation? With technology playing a fundamental part of business strategy, and transformation enabling better collaboration, personalised ways of customer engagement, higher employee innovation and productivity, and more accurate insights from data this is the best time to join us and be integral to our company vision for the future.
Due to the growth and expansion of the Service Desk team, we have a fantastic opportunity for an experienced individual to join our dynamic team based in Cape Town, South Africa.
You will be part of our global Group Delivery Services team within our Technology and Transformation division. Providing expert support and advice to our groups businesses and playing an integral role in both day to day operations and continued enhancements of our workplace technology.
Every day you will…
Follow incident management processes and procedures in the lifecycle of an incident.
Assist in the identification, information gathering, and utilization of root cause analysis techniques for problem tickets.
Fulfil request tickets, ensuring this is met at the highest standard and within the SLA.
Take full ownership of project tasks working closely with line managers
Maintain awareness of scheduled changes and how these changes will impact customers.
Document/maintain standard processes and procedures, updating knowledge articles
What’s in it for you?
Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
Opportunities to enhance your experience and skillset by moving across the global organisation
Regular events and incentives, both locally and Group-wide
Competitive salary, bonus and benefits
To thrive in this role, you must have…
Proven 2nd line support/troubleshooting skills
Proven service desk experience
Demonstrated awareness of MS Office365 support
Knowledge and experience of supporting MS Teams
Knowledge of Microsoft O/S support
Experience of Mac OS supportServiceNow or similar ITSM Ticketing System
IT Hardware (computer, monitor, scanner, printer)
Computer imaging, configuration & profiling
Excellent customer service skills- both written and verbal
Join us and make a difference:
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do – Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
Employment Equity Statement:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Title: Senior Service Desk Analyst
Company: Acacium Group
Location: Cape Town
