Overview
Senior Payments Administrator Jobs in Alberton, South Africa at SA Metal Group (Pty) Ltd
Location: Alberton
Senior Call Centre Manager – Elandsfontein, Gauteng – R65 000 to R69 000 CTC
POSITION INFO:
We are seeking a Call Centre Manager to lead our high-performance team of Customer Liaison Officers (CLOs). This role focuses on delivering exceptional inbound and outbound CRM support to internal and external stakeholders. Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and productivity targets.
Qualifications and
Experience:
Degree or diploma in Business Management or a related field.
5 years of management experience in a call centre environment.
Proficiency in MS Office Suite and CRM platforms (Salesforce preferred).
Familiarity with SAP ERP Systems and BI Platforms.
Strong problem-solving and analytical skills.
Excellent communication abilities, both written and verbal.
Proven ability to build and maintain relationships.
Key Responsibilities:
Manage and develop a team of CLOs, ensuring performance standards are met.
Monitor KPIs in real-time and provide coaching as necessary.
Conduct performance reviews and set objectives aligned with business goals.
Drive continuous improvement initiatives within the team.
Ensure compliance with regulations and maintain accurate records.
If you meet the qualifications and skills outlined above and are interested in applying for this position, please submit your detailed CV with a cover letter detailing your relevant experience and qualifications, along with a valid driver’s license.
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Title: Senior Payments Administrator
Company: SA Metal Group (Pty) Ltd
Location: Alberton, South Africa
Category: Management
