Overview
Senior Operations Manager Jobs in Durban at ContactPoint360
Lead with Power. Deliver with Purpose. Build Something Legendary.
This is not just a job — this is your moment.
ContactPoint360, Canada’s fastest-growing global BPO, has officially launched in Durban, and we’re not here to do business as usual. We’re here to raise the standard for customer experience — powered by a team that leads with heart, thinks like owners, and plays to win.
And now, we need a Senior Operations Manager who’s not afraid to step into the arena and build greatness from the ground up.
Your Mission
You won’t be managing.
You’ll be leading. Inspiring. Scaling. Driving results.
You’ll be the operational backbone of our Durban site — a battlefield commander, a coach, a strategist, and a culture builder all in one.
This role is for the bold. For the doers. For those who turn vision into velocity.
What You’ll Be Responsible For
Own the delivery of KPIs, SLAs, and client success across multiple campaigns
Lead and mentor high-performance teams — from Team Leads to frontline agents
Build operational systems that are fast, scalable, and people-focused
Collaborate with Workforce, Training, QA, and client partners to drive excellence
Identify problems before they happen. Solve them before anyone notices.
Set the tone. Shape the culture. Be the spark that lifts the floor.
What You Bring
7+ years in BPO operations with proven experience leading large teams
Track record of launching, scaling, and winning in fast-growth environments
Deep understanding of metrics, service delivery, and performance optimization
Leadership that inspires people to do more than they thought possible
Clear communicator. Fierce executor. Grounded in humility. Obsessed with results.
You bring energy, not ego. Solutions, not excuses.
Why Join Us?
Launch a flagship site in one of Africa’s most powerful talent markets
Be part of a leadership team that moves with speed and heart
Competitive salary + leadership path in a global high-growth company
Work in a place where people come first — always
Build a team. Build a legacy. Build your chapter in the CP360 story.
This Is the Work That Matters
If you’ve ever felt like you’re meant for more…
If you know your leadership can create lasting impact…
If you’re ready to build something truly world-class in Durban…
Then this is your call to rise.
Apply now. Let’s create something the industry has never seen.
Siyaphambili — we move forward, together.
At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
Our Purpose:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.
Title: Senior Operations Manager
Company: ContactPoint360
Location: Durban
