Overview
Senior Manager: Coverage- Alliance Banking Jobs in Johannesburg, South Africa at Access Bank PLC
Job Mission / Objective
The Senior Manager – Coverage serves as the primary point of contact for all Alliance Banking partners, ensuring that relationships are strong, productive, and aligned with the bank’s strategic goals. This role is responsible for driving Service Level Management with partners and monitoring them against their targets, as well as maintaining partner satisfaction, addressing their needs, and ensuring that any concerns—whether operational, technical, or strategic—are promptly resolved
Requirements
RESPONSIBILITIES:
BUSINESS DEVELOPMENT
Identifying new partnership opportunities,
Exploring innovative partnership models, and leading efforts to expand the partner base.
Working closely with existing partners,
Business Development Success:
Number of new partnerships or business opportunities secured and their contribution to revenue growth.
Partnership Growth:
Expansion of existing partnerships through new products, services, or geographies
RELATIONSHIP & CLIENT FOCUS:
Adequate client engagement
Ensure RM’s perform their duties in line with standards set
Client satisfaction measure
Recruiting of top talent when necessary to avoid vacancies
Facilitates operational and technical support, serving as the liaison between partners and internal teams such as Product, Integration, and Solutions
Play a key role in strategic collaboration, ensuring smooth communication across teams and ensuring all partnership initiatives align with the bank’s broader objectives.
Partner Satisfaction:
High levels of partner retention and positive feedback on service delivery.
Operational Efficiency:
Timely resolution of partner operational and technical issues.
Strategic Alignment:
Degree of alignment between partner activities and the bank’s strategic goals.
Market Expansion:
Successful introduction of new partnerships, business models, or innovations to enhance market presence
PERSONAL DEVELOPMENT
Identify self-development opportunities
Coaching and developing staff
PEOPLE MANAGEMENT
Manage relationship staff daily with reference to performance
SKILLS
General business acumen
Strong understanding of strategic partnership management, business development, and market expansion in a banking context
Experience liaising across multiple teams, including operations, product, and technical support
Excellent communication and negotiation skills
COMPETENCIES:
Leadership
Motivating others
Strategic understanding
Objective and target setting
Target driven
Stress tolerance
High energy levels
Negotiation at senior managment level
Innovation
Entrepreneurship
Digital Appreciation
Benefits
Medical Aid
Provident Fund
Group Life Cover
Income Disability Cover
Funeral Cover
Training & Development
Title: Senior Manager: Coverage- Alliance Banking
Company: Access Bank PLC
Location: Johannesburg, South Africa
Category: Business (Business Development, Client Relationship Manager, Business Management)
