Overview
Senior / Intermediate Travel Designer – Owned Brands Staff Travel Jobs in Johannesburg, Gauteng, South Africa at Wilderness
Title: Senior / Intermediate Travel Designer – Owned Brands Staff Travel
Company: Wilderness
Location: Johannesburg, Gauteng, South Africa
Job Description
PRIMARY PURPOSE
The Owned Brands Staff Travel Consultant is responsible for managing and completing the booking confirmation process on the Wilderness Window. They play a crucial role in ensuring the accuracy and financial health of each booking.
The specialist will work towards fostering and building strong relationships with suppliers as well as Owned Agencies staff in all regions, strengthening the bonds and partnerships. Additionally, they will communicate and deliver exceptional service to all stakeholders involved. The consultant’s main focus will be on perfecting all intricate details of the booking to elevate and enhance the experience of the traveller.
This position is based in Johannesburg / Cape Town
Detailed Responsibilities
Liaise with Owned Brands’ managers regarding all staff travel needs and executives regarding their travel needs.
Communicate continuously with suppliers and internal sales, the product team and operations support teams to build trust and excellent relationships.
Keep all booking information updated in the system ensuring CRM is continually up to date.
Keep updated with all Wilderness and Associated product updates, as well as technology updates.
Attend all Wilderness and Associated Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
Quote on bookings for all Owned Brands staff travel.
Request and negotiate rates from suppliers.
Maintain in-depth supplier knowledge to maximize the mutually beneficial relationship with Associated Product partners.
Keep abreast with company policies, procedures and system updates.
CANDIDATE PROFILE
Qualification
Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality.
Experience
4-5 years’ experience at a Senior level.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking/operating system.
General product knowledge on Southern and East Africa.
Personal or educational travel experience advantageous.
Skills
Skills:
Excellent communication skills in English, both written and oral
Excellent attention to detail and accuracy in data capturing.
Foreign language skills advantageous.
Interests
A passion for wildlife and a commitment to sustainability and conservation.
Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303
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