Overview
Senior Disability Administrator Jobs in Sandton, Gauteng, South Africa at Alexforbes
Title: Senior Disability Administrator
Company: Alexforbes
Location: Sandton, Gauteng, South Africa
Designation: PP2700 – Senior Disability Administrator
Category: Health Consulting – OF2301
Posted by: Alexander Forbes
Posted on: 25 Apr 2025
Closing date: 05 May 2025
Location: Sandton
Purpose Of The Job
Provide administrative support within the claims management process and liaise with relevant stakeholders within the process.
Overview
Supervision
Supervise team members and ensure delivery standards are adhered to
Supervise team members inputs into the system and spreadsheet and ensure accuracy is maintained all the time
Supervise claim payment loading
Turnaround times
Manage turnaround times of team as per process, no applications out of turnaround time
Inform manager of possible cases to be out of turnaround times within 24 hours of knowledge of
this (to allow putting a plan in place)
Fund Management
Notifications should be sent out to insurer on receipt within the stipulated turn-around time.
Liaise with company on insurer requirements and outstanding documentation.
Send Insurer Decision to payroll and payment documents
Monitor all correspondence from and sent to Insurers and clients (payroll funds)
Send review requests and review reminders to payroll and follow up on review requirements in
payment (PHI)
Communicate correspondence with regards to payment with the company
Effective communication with role players involved in the claims process.
Updating the monthly reports
Attend meetings with the assessor where and when necessary.
Ensure documents are saved on the shared system
Conduct Training with the assessor on the disability process.
Client Management
Manage day to day client related queries and escalate where necessary
Develop strong client relationships
Maintain zero client complaints
Receive and manage applications from clients
Ensure high client satisfaction levels from services received in terms of the claims management
Assist consultant in the performance of training and conduct presentations to subordinates to foster
client management skills
Attend client meetings
Ensuring all queries by clients are attended to timeously
Ensure all complaints are logged in complaints register
Manage ad hoc requests from client portfolio
Reporting
Ensure that timeous and accurate Admin reports are compiled and submitted internally.
Ensure consistent application of document management procedures i.e. documentation is stored in the appropriate storage system
Communication And Feedback
Communicate effectively with client, consultants , internal branches and colleagues
Report back to supervisor when necessary of pertinent issues
Team Work And Self Development
Make a positive contribution to the team outputs
Drive and achieve personal development plan
Requirements
Matric + diploma or degree
2 – 3 years, experience in disability admin
Good admin knowledge
Knowledge of the insurance industry
Knowledge of LRA
Extensive practical experience on Microsoft Office (Outlook, Word, Excel, PowerPoint)
