Overview
Senior Designer – Trade Jobs in Johannesburg, South Africa at Wilderness
Position: Â Senior Travel Designer – Trade
PRIMARY PURPOSE
To generate and grow sales, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests’ expectations. Secure cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.
This position is based inJohannesburg or Cape Town.
Detailed Responsibilities
Liaise with Sales and Reservations Managers on sales potential and any development on the agent relationship for all bookings.
Build relationships with agents based on trust and support, knowing their business trends and guests needs.
Continuouscommunicationand excellent service delivery to agents at all times.
Keep Agents’ booking information updated in the Wilderness Window (likes/dislikes – booking habits etc.). Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
Understand the agents needs in each booking.
Design itineraries around company guidelines andproduct knowledgee.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.
Keep apprised of company policies, procedures and system updates.
CANDIDATE PROFILE
Qualification
Matric certificate – with maths (minimum standard grade or above).
Tertiary certificate in Travel & Tourism/hospitality.
Experience
Min 5 years’ experience at a Senior level in Reservations managing guest relations/camp operations.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Previous camp experience beneficial.
Computer Literate (Microsoft Office, email, Internet).
Proven English literacy.
Working knowledge of Tour Plan and WISH or similar booking/operating system.
General destination knowledge on Southern & East Africa.
Personal and work travel experience in Southern and East Africa.
Problem solver and good withguest interaction.
Excellentattention to detail.
Skills:
Excellentcommunication skillswritten and oral, in English.
Foreign language skills advantageous.
Interests
A passion for wildlife and a commitment tosustainabilityand conservation.
Apply for this position with us on Whats App. Simply send the word ‘Hi’ to .
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Title: Senior Designer – Trade
Company: Wilderness
Location: Johannesburg, South Africa
Category: Sales, Customer Service/HelpDesk
