Overview
Senior Designer – Latin Jobs in Sandton, South Africa at Phoenix Recruitment
Position: Senior Travel Designer – Latin
Well known
INBOUND DMC
based in Sandton (Hybrid working) is looking for a
Senior Travel Designer
to service the
LATIN
market. You will be responsible for
generating and growing sales
whilst
maintaining required profit margins
, maintaining great
agent relationships
and giving
high-level customer service
by offering world-class
itineraries
to exceed agent & guests’ expectations.
Duties:
Secure, cost and present product to the agent / guest accurately, efficiently and timeously by creating inspirational
luxury travel itineraries
Build relationships with agents based on trust and support, knowing their business trends and guests needs
Attending relevant familiarization trips with agents
Liaise with the
Reservations Manager
on sales potential and any development on the agent relationship for all bookings.
Continuous
communication
and excellent service delivery to agents
Keep Agents’ booking information updated in the ARM
Send out quotes: accurately and timeously keeping in mind strategic and preferred AP and upsell where possible to benefit both the company and the agent
Ensuring relevant information is obtained from the ARM prior to quoting.
Streamline operational negotiations by reducing dead beds, waitlist chasing and maximizing camp operations
Create those life-changing journeys for guests.
Keep apprised of company policies, procedures and system updates.
Requirements:
Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism / Hospitality.
At least 4-5 years’ experience in INBOUND Travel at a Senior level with excellent knowledge of Southern & East Africa (Rwanda, Tanzania & Kenya).
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Personal or educational travel experience required.
Proven English literacy.
Computer Literate (Microsoft Office, email, Internet)
Excellent
attention to detail
.
Excellent
communication skills
both written and oral, in English.
Foreign European language skills advantageous.
Title: Senior Designer – Latin
Company: Phoenix Recruitment
Location: Sandton, South Africa
Category: Sales (Customer Success Mgr./ CSM), Customer Service/HelpDesk (Customer Service Rep, Customer Success Mgr./ CSM)
