Overview
Senior Customer Success Manager (High Performance Role) Jobs in South Africa at Jumper Media
Title: Senior Customer Success Manager (High Performance Role)
Company: Jumper Media
Location: South Africa
About Jumper Media
Jumper Media helps local businesses rank in the top 3 on Google Maps and drive real revenue. We are
a performance-driven company where clients stay because they win. Customer Success here is not
support. It is revenue protection and growth.
The Role
This is a revenue role disguised as Customer Success. You will own a portfolio of high-value clients
and be directly responsible for retention, expansion revenue, and client outcomes.
You are expected to operate like a business partner, not a task executor. You control outcomes, not
just communication.
Core Responsibilities
1 Own 50–70 high-value client accounts end-to-end
2 Lead onboarding, strategy calls, and performance reviews
3 Proactively identify and eliminate churn risk
4 Drive expansion revenue through value-based conversations
5 Maintain fast, clear, and confident communication
6 Act as the bridge between client and internal teams
7 Track all activity and outcomes in CRM with precision
Leadership & Influence
1 Mentor and elevate other CSMs
2 Share best practices and improve team performance
3 Contribute to scalable systems and playbooks
4 Call out inefficiencies and help fix them
What Success Looks Like (First 90 Days)
1 Strong trust and engagement across your client portfolio
2 Churn is reduced without escalation
3 Consistent expansion revenue generated
4 You handle difficult conversations confidently
5 You become a go-to resource for the team
This Role Is Not For You If
1 You wait for direction instead of taking ownership
2 You avoid uncomfortable conversations
3 You rely on scripts instead of thinking critically
4 You struggle in fast-paced, high-volume environments
5 You view Customer Success as support instead of revenue
What We’re Looking For
1 3+ years in Customer Success, Account Management, or similar
2 Experience working with US-based clients
3 Strong written and spoken English communication
4 Ability to manage high volume without sacrificing quality
5 Strong problem-solving and decision-making ability
6 Comfortable discussing ROI, performance, and revenue
Senior-Level Expectations
1 Demonstrated impact on retention or revenue
2 Experience mentoring or leading peers
3 Ability to operate autonomously
4 Strong business acumen and ownership mindset
Bonus Experience
1 SaaS or subscription-based business experience
2 Familiarity with Google Business Profiles or local SEO
3 Experience reducing churn or driving upsells
Compensation (South Africa)
Base: $2,000 – $3,000 USD/month
Performance Bonus: $1,000 – $3,000+ USD/month based on retention, expansion, and churn reduction
- Top performers: $4,000 – $6,000/month total compensation