Overview
Senior Business Analyst; SAP/Omni Jobs in Cape Town, South Africa at NTT Data
Position: Senior Business Analyst (SAP/Omni)
Summary of role:
The Business Analyst will support end‑to‑end retail business processes by analysing requirements, optimising workflows, and ensuring that system enhancements align with operational and customer experience needs. This role partners closely with merchandising, supply chain, store operations, finance, and IT teams to deliver solutions that improve efficiency, stock accuracy, customer experience, and revenue performance.
Responsibilities:
- Facilitate sessions workshops, interviews with stakeholders
- Elicit, document requirements (e.g. BRD) and review
- Document Epics, Features and User Stories (with acceptance criteria)
- Document as-is and to-be process with improvement to processes/gap analysis
Qualifications:
- Certified BA with over 8 years of experience
- Retail experience
- AP modules experience: SAP Hybris/SAP Commerce Cloud
Title: Senior Business Analyst; SAP/Omni
Company: NTT Data
Location: Cape Town, South Africa
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