Overview
Senior AI Solutions Customer Success Manager Jobs in Cape Town, Western Cape, South Africa at Growth Troops
Title: Senior AI Solutions Customer Success Manager
Company: Growth Troops
Location: Cape Town, Western Cape, South Africa
Job Title: AI Solutions Customer Success Manager
Location: Fully Remote
About The Role
We are searching for an AI Solutions Customer Success ManagerAI Solutions Customer Success Manager to help clients implement AI-powered content strategies that drive measurable business impact. You will serve as a trusted advisor, ensuring seamless deployment, execution, and optimization of AI workflows. Strong verbal communication skills are essential for engaging with diverse stakeholders.
Key Responsibilities
Client Engagement: Collaborate with growth teams, content leads, and executives to align AI solutions with business objectives.
Project Management: Oversee content deployment timelines, proactively resolving delays.
Workflow Execution: Partner with technical teams to refine AI workflows for efficiency and impact.
Performance Optimization: Track key metrics (organic traffic, CTR, revenue) and adjust strategies accordingly.
Rapid Implementation: Drive fast, effective solution deployment with minimal iteration.
Customer Enablement: Train teams to leverage AI tools, eliminating technical barriers.
Best Practices Development: Create repeatable playbooks to streamline future deployments.
Product Feedback: Relay insights to Product and Engineering to inform roadmap improvements.
Qualifications
5+ years of experience managing software deployments, from onboarding to expansion.
3+ years working with enterprise clients, managing multiple stakeholders.
Strong ability to drive customer success in SaaS or AI-driven solutions.
Exceptional spoken English, capable of explaining complex concepts with clarity.
Analytical mindset, experience with data-driven decision-making (SQL, Python a plus).
Self-starter with proven success in high-growth environments.
Our Values
Integrity & Humility: High ethical standards, low ego, and a collaborative mindset.
Growth-Oriented: Committed to continuous learning and professional development.
Action-Driven: Prioritizing speed, execution, and measurable impact.
Innovation-Focused: Embracing experimentation and iterative improvement.
Benefits
Fully remote with flexible work arrangements.
High-growth, collaborative team culture.
