Overview
Senior Administrator: Service Delivery Jobs in Cape Town at Vodafone
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Role Purpose/Business Unit:
To actively facilitate & lead business operation functions for operational business services for both our fixed & CBU customer base, adhering to ITIL best practices. The role will also assist with governance.
Your responsibilities will include:
Service Management: General
Deliver high quality business services through stakeholder management which would include the creation of reports and feedback to executive & line management stakeholders. Process improvement facilitation & incident management – monitor, track & closure
Service Management: Customer Experience, Service Quality and Performance
Deliver a high-quality customer experience through operational processes, maintaining business services in line with the various governance policies and procedures incl. incident management resolution, trend analysis and reporting)
Service Management: Risk and Control
Deliver a high-quality customer experience by identifying, documenting and facilitating risks, be it cybersecurity, privacy, billing-related, incident-related. This should be done with a view of simplifying and automating where required.
The role would require rotational standby
The ideal candidate for this role will have:
Matric is essential
Relevant certifications/diploma/3 yr degree is advantageous.
3 – 5 years’ experience in an IT Operations environment is essential.
Experience with automation and reporting is highly desirable
CRM, CBU, Fixed, FTTx, Billing Assurance & GSM related experience is highly desirable
ITIL Service Management Foundation is essential
Job knowledge:
Group facilitation sessions
CRM & Provisioning
ITIL Service Management Framework
Service Operations
Service Transition
Data Modelling
Skills:
Problem solving skills are essential
Decision making skills are essential
Analytical skills are essential
Computer Applications (MS Office, Excel) is essential
Interpersonal skills are essential
Presentation skills are essential
Facilitation skills are essential
Understanding of ITIL
We make an impact by offering:
Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 02 July 2025.
The base location for this role is South Africa.
The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Title: Senior Administrator: Service Delivery
Company: Vodafone
Location: Cape Town
