Overview
Senior Account Manager Jobs in Gauteng at Teraco
Full Job Description
PURPOSE OF THE ROLE
The primary role of this position is to develop business opportunities/ hunt for new Teraco clients, selling with and through Teraco Partners, with a focus on Public Sector.
MAIN FUNCTIONS OF THE JOB
Sales
Closing deals and achieving sales targets
Developing a target plan, 30/60/90 and following through on execution
Manage the sales cycle of technical, consultative solution sales
Understanding what the customer is looking to solve
Networking within the industry
Identifying new markets and business opportunities/threats/competitor activities and communicate back into the Teraco business
Pipeline management and reporting
Review of client’s business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems
Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships
Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients
Conduct regular interactions with clients
Renegotiating contracts when required
Communicate clients offering to Teraco sales team
Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues/complaints into the formal Teraco channels
Resolving Account related enquiries and communicating with Internal departments to resolve issues.
Operating as the lead point of contact for all matters specific to client accounts
Develop trusted advisor relationships with key accounts, customer stakeholders and sponsors
Collaborate with sales team to identify and grow opportunities
Ensure the timely and successful delivery of our solutions according to customer needs
Liaison between the customer and internal teams
Churn prevention
Responding to possible churn timeously and taking action to prevent churn
Administration
Maintaining CRM with up-to-date client contacts and activity details.
Negotiating any additional terms in the supply of services
Reporting and communication
Building relationships throughout business levels to maximise depth of awareness of Teraco and create strategic relationships
Personal Performance review report
SKILLS REQUIREMENT
Ability to close deals
Active listening – ability to understand requirements
Experience in the segment of Cloud, Networks and the services layer
Proactive problem solver
Ability to build effective client relationships through a structured and personable approach
Ability to identify and understand prospective customers colocation needs
Excellent written and verbal communication skills.
Ability to communicate at all levels of the business; strong collaboration skills
Excellent problem solving and organisational skills.
Strong Negotiation Skills
Meticulous and analytical, disciplined with strong business acumen and cadence
Ability to work well both independently and as part of a team
Ability to prioritise among competing tasks
Demonstrable ability to communicate, present and influence key stakeholders at all levels of the organisation
QUALIFICATIONS AND EXPERIENCE
Matric Qualifications and degree/ diploma(s)
At least 10 years Account Management experience within the ICT sector
Proven track record in closing large accounts
Sales Executive with experience in the ICT sector dealing with partners and Public Sector
Good understanding of general cloud concepts and application
Advanced Microsoft Office skills
Experience and understanding of RFP process responses
Title: Senior Account Manager
Company: Teraco
Location: Gauteng
Category:
