Overview
Scanning Team Lead Jobs in Johannesburg Metropolitan Area at ELO Digital Office – Africa
Title: Scanning Team Lead
Company: ELO Digital Office – Africa
Location: Johannesburg Metropolitan Area
Company Description
ELO Digital Office – Africa specialises in enterprise content management (ECM), providing intelligent systems for managing living documents. Our solutions help users quickly access and organise data, link it to workflows, and collaborate effectively. Situated at the core of an organisation's IT landscape, our ECM systems integrate seamlessly with other systems while offering digital workflow mapping and technical extensions for various business applications. We are committed to driving digital transformation and operational efficiency for our clients.
Applications to be sent to [email protected]
Role Overview
The Team Lead is a working leader who supervises a designated team of scanning floor staff, ensuring daily production targets are met, quality is maintained, and team members are engaged and supported. Each Team Lead is responsible for a defined workflow segment or shift within the scanning operation.
Key Responsibilities
- Supervise and coordinate the daily activities of allocated scanning floor staff (Document Preparation Technicians, Scan Operators, Indexing Specialists).
- Conduct morning briefings, allocate work batches, and track progress against daily targets.
- Perform first-line quality checks on prepared, scanned, and indexed documents.
- Report production stats, quality issues, and equipment faults to the Regional Manager.
- Train new team members on SOPs, equipment usage, and quality standards.
- Manage absenteeism and timekeeping for the allocated team; escalate issues to the Regional Manager.
- Ensure all chain-of-custody documentation is completed accurately at each workflow stage.
- Motivate and develop team members, fostering a high-performance, collaborative work culture.
- Participate in continuous improvement initiatives and relay floor-level feedback to management.
Minimum Qualifications & Experience
- Matric/Grade 12 certificate (minimum).
- Diploma in Information Management, Business Administration, or related field advantageous (NQF Level 5/6).
- Minimum 3 years' experience in a document scanning or records management environment.
- At least 1 year in a team leader or senior operator capacity.
Key Competencies & Skills
- Strong leadership and interpersonal skills.
- Solid understanding of scanning workflows and quality requirements.
- Good numeracy for production tracking and reporting.
- Ability to motivate and develop junior staff.
- Proficient in MS Office basics and scanning system dashboards.
Applications to be sent to [email protected]