Overview
Salesforce Solution Architect Jobs in Cape Town, South Africa at PBT Group
Salesforce Solution Architect required in Cape Town.
PBT Group is looking for Salesforce Solution Architects with strong technical expertise in Salesforce Marketing Cloud to support and enhance client engagement programmes across the full lifecycle.
These professionals will play a key role in conceptualising, designing, and delivering client communication solutions through Salesforce, with a focus on omni-channel execution and CRM solution governance.
Note:
The title includes “Architect” but this does not require traditional enterprise architecture responsibilities. The role is hands-on and delivery-focused, ideal for professionals experienced in Salesforce Marketing Cloud.
Key Responsibilities:
CRM Solution Architecture & Design (Salesforce Marketing Cloud focus)
Translate business requirements into engagement journey maps (EJMs).
Lead the end-to-end delivery of communication journeys using Salesforce tools:
Journey Builder, Email Studio, Mobile Studio, Advertising Studio.
Architect scalable CRM solutions using Salesforce and related technologies.
Integrate Salesforce with external systems and platforms.
Ensure solution designs align with business value and architectural standards.
Stay up to date on Salesforce and CRM tech trends to drive innovation.
Guide junior team members and ensure adherence to platform best practices.
Journey Execution and Optimisation
Build and execute programmes, campaigns, and prompts on Salesforce.
Configure omni-channel journeys (SMS, Email, Whats App, In-App).
Optimise data extensions and audience targeting within Salesforce.
Maintain a single-view client conversation across all interactions.
Support QA, testing, and deployment processes for engagement journeys.
Engagement Governance
Track and report on programme performance and budget usage.
Ensure engagement and business rules are consistently implemented.
Identify architectural risks and propose mitigation solutions.
Maintain documentation and act as custodian of EJM assets.
Enhance interaction approval processes and overall platform governance.
Requirements:
Minimum:
Salesforce certification (Marketing Cloud essential)
Relevant tertiary qualification in Information Technology or related field
Ideal:
Honours Degree in IT or similar
Additional certifications in data, CRM, or marketing technologies
Knowledge Areas:
Essential:
Salesforce Marketing Cloud (compulsory)
CRM systems and engagement platforms
Journey mapping and customer lifecycle management
Process engineering and systems integration (APIs)
Agile methodology
Desirable:
CX/CE journey design
Digital channel integration (SMS, Whats App, In-App)
AI-based personalisation or targeting models
Experience Required:
Minimum:
2–3+ years of technical CRM experience in client engagement, preferably Salesforce
Experience working across business and technical teams using Agile
Ideal:
2+ years in Customer Engagement solution delivery
Cross-functional project experience with CRM platform delivery
Key Skills:
Excellent communication and interpersonal skills
Strong analytical and problem-solving capabilities
Ability to coordinate, plan, and organise complex tasks
Solid stakeholder engagement and relationship-building skills
Additional Requirements:
Clear criminal and credit record
Willingness to work in an open plan or remote environment
Own vehicle and valid driver’s license preferred
Availability for overtime or occasional travel, if required
Equipped and able to work remotely when needed
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Title: Salesforce Solution Architect
Company: PBT Group
Location: Cape Town, South Africa
Category: IT/Tech (IT Consultant, CRM, Systems Analyst, Technical Support)
