Overview
Salesforce Administrator Jobs in Johannesburg Metropolitan Area at Michelin
Title: Salesforce Administrator
Company: Michelin
Location: Johannesburg Metropolitan Area
Job Title: Salesforce Administrator
Contract Type: 12‑Month Contract
Mode of Working: Hybrid
Location: Johannesburg, South Africa
Scope of Service / Key Responsibilities
- Provide day‑to‑day administrative support for the Salesforce Automation (SFA) tool used by the organization.
- Prepare laptops for new joiners, including installation of SFA tool and downloading user databases.
- Manage sales territory changes for Sales Representatives based on business requirements.
- Handle SFA issue resolution locally where possible and escalate to Central Support when required.
- Track and monitor all Salesforce‑related IT tickets in a separate log and share weekly status reports with SFEM.
- Re‑activate or edit closed activities in Salesforce when users are unable to modify them.
- Generate and distribute reports on open / unclosed sales activities to SFEM, NSM, and RSM.
- Provide ongoing coaching and guidance to AMs and RSMs on effective use of the SFA tool.
- Prepare and share flash reports on SFA usage.
- Manage ADD & DROP files in cases of AM swaps, replacements, vacant territories, or pin‑code duplication.
- Identify duplicate accounts and coordinate with the Central Team in France for data clean‑up
- Extract Salesforce reports for external agencies and internal stakeholders.
- Maintain the Salesforce organizational Excel file monthly and circulate to stakeholders.
- Follow up with zero‑visit AMs, capture reasons for inactivity, and report findings to SFEM, RSM, and NSM.
- Coordinate with internal and external stakeholders during SFA version upgrades.
Required Deliverables
- Accurate and timely generation of required reports.
- Number of sales rep support interactions handled.
- On‑time report delivery.
- Salesforce organization structure maintained and updated.
Required Skills & Experience
- 1–3 years of Salesforce.com experience.
- Strong English communication skills.
- Good interpersonal, coordination, and stakeholder‑management skills.
- Strong computer literacy and Excel proficiency.
- Analytical mindset with attention to detail.
- Background or exposure to sales, marketing operations, or operational support roles preferred.