Overview
Sales Team Leader Jobs in Ballito, KwaZulu-Natal at Outworx
The Sales and Service Team Leader will be responsible to assist in providing quality and efficient service to our Clients through leading, managing, developing and motivating a team of Agents.
RESPONSIBILITIES:
Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are met
Provide appropriate direction and dispute resolution for workplace problems
Maintain service levels, key performance indicators and performance management
Communicate & report accurate performance metrics to the respective department manager
Always promote ‘Best Practice’
Undertake required administration
Monitoring of Agents through call listening and verifying of valid transfers.
Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards
Respond appropriately to discipline issues and maintain behaviour.
Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity
REQUIREMENTS:
Grade 12 or NQF level 4 equivalent
Literate in Microsoft Excel, PowerPoint, and Word
Hands on experience with MS Office and MS Excel
Attention to detail
Excellent interpersonal skills
Minimum two years management experience and expert knowledge of the UK insurance or retail industry
Job Types: Full-time, Permanent
Work Location: In person
Title: Sales Team Leader
Company: Outworx
Location: Ballito, KwaZulu-Natal
Category:
