Overview
Sales Support Representative Jobs in Dededo, GU at Medpharm Group of Companies
Join the MedPharm family!
MedPharm is a leading supplier, wholesaler, and distributor of quality healthcare products: medical, dental, radiological, laboratory and pharmaceutical supplies and equipment. We provide services to South Pacific nations including Guam, Saipan, Federated States of Micronesia, Marshall Islands, Palau, and American Samoa.
Founded with the vision to be the leader in the industry; MedPharm was established to provide high quality products, excellent customer service, and competitive pricing. For over 20 years, MedPharm has served over 150 healthcare institutions across the globe. MedPharm Group of Companies is composed of leading and trusted pharmacies, medical laboratories, clinics, biomedical service teams, and medical supplies and equipment offices across Asia and the Pacific.
MedPharm Group of Companies is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state or local law, EEO Is The Law.
If you need assistance or an accommodation while seeking employment, please contact Human Resources at 1 (671) 632-6000 or email at hr @ medpharmusa.net. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.
JOB SUMMARY
The position will report to the Sales Manager and will be responsible for providing administrative and clerical support to the Sales Department and to assigned Sales Representatives. Responsible for responding to customer or prospective customer inquiries. Our ideal candidate is an experienced sales and customer service centric individual. Ultimately, the ideal candidate with thrive in a team oriented, fast-paced environment while maintaining an exemplary level of quality and exceptional customer service.
ESSENTIAL FUNCTIONS
- Studies and learns the company’s catalog of products and services in order to confidently provide assistance to current and potential customers.
- Answers non-technical questions via phone, email or fax, about the company’s products and services. Routes any technically related inquiries via phone, email or fax, to the appropriate Sales Representatives.
- Responsible for reviewing, preparing, processing, and transmitting Sales Orders and Purchase Requisitions for the following accounts:
- In-House: Express Med, Perezville, Sagan Amot, Minutes RX, Biomed/Service & Supply, Cash Sales
- Local accounts – Guam
- Provide sales support to assigned Sales Representatives to include but not limited to, providing cost analysis research and completing requests for quotation prior to deadline (RFQ’s)
- Responsible for routing Purchase Orders for all local accounts, working with Procurement and Logistics in order to meet the demands of the customer.
- Provide sales tracking reports, account status updates, and monitor deadlines as required and as requested to Sales Representatives.
- All other duties as directed by Sales Manager and as required by assigned Sales Representatives.
QUALIFICATIONS & REQUIREMENTS
- Associates’ degree required; some college-level coursework in Marketing or related field is highly desirable but not required.
- 3+ years of work experience within a customer service, sales/marketing environment providing clerical and administrative support required.
- Exceptional analytical skills and intermediate proficiency with all Microsoft Applications, most notably with Excel and PowerPoint.
- Must have working experience within a sales software such as SAP, Sales Force, or other ERP/CRM system.
- In-depth understanding of sales principles, customer service practices, and standards.
- Must have the ability to articulate professionally verbally and in writing while working under extreme pressure.
- Must have the ability to multi-task in a fast-paced environment with strong attention to detail while meeting strict deadlines.
PHYSICAL REQUIREMENTS
- Must be able to stand, walk, bend, stoop, reach, push, pull, twist and lean up to 90% of the time.
- May need walk up and down stairways in order to coordinate with or submit required documents to department representatives within the Warehouse and Logistics.
- May be seated for long periods of time utilizing office equipment such as a phone switchboard, calculator, printer/fax, computer, keyboard, mouse and may be required to count, pinch, pick, write and lift up to 30 lbs.
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Title: Sales Support Representative
Company: Medpharm Group of Companies
Location: Dededo, GU
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