Overview
Sales Support Manager Jobs in Johannesburg Metropolitan Area at SignalPET®
Title: Sales Support Manager
Company: SignalPET®
Location: Johannesburg Metropolitan Area
SignalPET is looking for a dynamic and results-driven Sales Operation Support Manager to lead our Customer Success efforts in Johannesburg. This role plays a key part in driving customer satisfaction, adoption, and upselling opportunities through effective support, relationship-building, and operational excellence.
The successful candidate will manage a team of support agents, handle inbound and outbound communications, oversee billing and collections, and serve as a product and medical subject matter expert to both customers and internal teams.
This is a full-time, office-based position (Monday to Friday), with occasional work on public holidays required.
Key Responsibilities:
Customer Engagement & Support
Conduct support calls and follow-ups with customers and prospects
Support Account Executives during the sales process, especially on medical aspects
Serve as the primary point of contact for support, billing, tech cases, and product training
Lead and manage the support team and daily operations
Build and maintain protocols for support processes
Conduct churn calls and identify opportunities for retention and upselling
Represent SignalPET as the subject matter expert on our solution
Post-Sales & Onboarding
Prepare billing, technical support protocols, and product training content
Oversee the onboarding process for new clients
Manage training sessions for new and existing customers
Medical & Product Expertise
Act as the escalation point for product and medical support
Provide expert support to both internal teams and customers
Ensure smooth implementation of new customer initiatives
Requirements
Education:
Matric / Grade 12
Tertiary qualification in Sales/Support or Business related field
Experience:
4+ years in leadership, often with proven KPIs (sales targets, NPS, churn reduction, etc.).
Minimum 2 years of experience in an inbound/outbound call center environment
Cold calling experience required
Previous team management experience
Skills & Attributes:
Strong computer literacy
Excellent communication skills (oral and written)
Analytical with a high attention to detail
Motivated, self-disciplined, and organized
Strong time management and work ethic
Interest in sales and/or customer success
Why Join SignalPET?
At SignalPET, you’ll be part of a fast-growing team revolutionizing veterinary care with cutting-edge technology. If you’re passionate about customer success, enjoy working in a fast-paced environment, and thrive on making a difference—this role is for you.