Overview
Sales Support Jobs in Remote at Medical Departures Inc.
JOB TITLE Sales Support – Dental/Medical Departures
SALARY $800 USD
Commission Commission pool made up of 5% of the aggregate amount of the Sales agent’s commission & 1% of the self-bookings revenue
BENEFITS 100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity/paternity
HIRING STATUS Contractor (Full-Time)
PROBATION 2 months (60 days)
LOCATION/BASE Work from home
About Us:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.
We are a fully remote company. The team is spread throughout Latin America, Europe, Africa,
and Asia. With more than 50 team members, the team forms a well-linked network across a
variety of locations, lifestyles, and backgrounds.
About the role:
Medical Departures’ Sales Support – Dental/Medical Departures agents are responsible for helping patients receive timely quotes & to book their dental appointments at our global clinics via our platform. You will be responsible for the quote & appointment process from beginning to end; ensuring that quotes & appointments are accurate and completed in a timely manner. Work duties to be carried out remotely in the coordinator’s home or work space. Sales Support agents (Patient coordinators) are available via phone, WhatsApp, live chat, social media and email to assist Dental Departure patients with every aspect of planning and coordinating their global dental care.
RESPONSIBILITIES:
Work closely with Sales agents to book & confirm appointments with our global partner network of dental & medical clinics via all available channels in English & Spanish.
Work with Sales Support agents, partner clinics & patients to gather details to provide accurate quotes according to established SLAs
Send accurate quotes to patients according to established SLAs via email, chat, WhatsApp
Make outbound sales calls (VIP calls) through phone/WhatsApp to remind patients of their pending appointments (1 week, 3 days, the day before the appointment date)
Make outbound sales calls (VIP calls) through phone/WhatsApp to follow up with who attended their appointments to see how they are doing and book follow-up appointments (1 week, 3 days, the day after appointment date)
Meet and beat daily, weekly and monthly confirmation, quote, SLA targets
Accurately document, tag, create follow-up tasks every interaction with prospects and patients into a CRM tool
Follow-up with tasks by meeting/beating established SLAs
Answer phone, WhatsApp, email, social media inbound inquiries according to established SLAs
Work within the agreed schedule. (Available to work on weekends)
Attend training and coaching sessions as required.
Attend weekly 1-on-1s, team meetings as required.
Help build the world’s largest global medical and dental online agency.
ADDITIONAL DUTIES AS REQUIRED
Attend regular team meetings
Weekend availability, according to shift schedule (5 days on, 2 days off)
Early/late availability, according to shift schedule
Communicate with team members via phone, web conference and e-mail
Preventing unsound or unethical business practices.
Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
Support the achievement of the Medical Departures Inc. Sales and revenues objectives
Help build the world’s largest global medical marketplace
JOB REQUIREMENTS:
2+ years of experience in a sales support or customer service role
Strong communication and interpersonal skills
Ability to work in a fast-paced environment and meet tight deadlines
Detail-oriented with strong organizational and time-management skills●
Ability to work independently and as part of a team
Fluent in English (verbal and written) *is a must*
Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or
Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk,
Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding) , chat (LiveChat, Olark,
Familiarity & knowledge of dental or medical procedures *is a plus*
Excellent listening and writing skills
> 40+ WPM typing ability
Travel savvy – international travel experience *is a plus*
Ability to work responsibly and productively from a remote home-office environment with good time management.
Weekend availability, according to shift schedule (5 days on, 2 days off)
EQUIPMENT REQUIREMENT:
High speed internet & mobile connections
Reliable computer & mobile device with audio and video capabilities
About Medical Departures Inc.:
https://www.medicaldepartures.com/about/
https://www.dentaldepartures.com/about/
Job Type: Full-time
Pay: R14 100,00 – R14 160,00 per month
Work Location: Remote
Application Deadline: 2025/06/23
Expected Start Date: 2025/06/23
Title: Sales Support
Company: Medical Departures Inc.
Location: Remote
