Overview
Sales Supervisor Jobs in Pretoria, South Africa at hearX
Working hours:
Working hours Eastern Standard Time: 9am – 8pm(16:00 – 03:00)
Working shifts, four shifts a week
Monday to Sunday
These working hours will change with daylight savings (in our summer months) to match the hours of 9am – 8pm Eastern Standard Time
Jobpurpose:
Responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures and its systems. Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations. Performance will be measured in accordance with performance of direct reports and role based KPI’s.
Minimumeducation(essential):Matric
Minimumeducation(desirable):Relevant Management or Contact Centre Certifications
Minimum applicable experience (years):
5+ years in Contact Centres
3+ years in Contact Centre Management / Supervision
Required nature of experience:
Team management / supervision
Enforcing OP’s and Company Policies
B2C / DTC sales
Customer relations
Telephonic sales
E-commerce platforms
Technical support
Sales and reporting
Working within a digital environment
Working across different timezones with different countries
Skills and Knowledge (essential):
CRM system experience (i.e. Salesforce)
E-commerce platforms (Big commerce, Shopify)
Excellent English skills with neutral tonality
Conversion rates and sales funnels
Conflict management
Monitoring and measuring of performance metrics
Google Suite
Performance and probation management
Relevant Labour legislation
Planning & Reporting 15%:
Liaise with manager to understand and articulate strategic direction for the team itself, as well as for the team’s product and system output.
Steer the direction of the team by communicating the strategy into a workable and efficient plan, presenting assumptions and recommending objectives as required.
Interpret sales reports and other relevant data, and advise on (and implement) midcourse corrections and/or improvements.
Monitor management-approved key metrics and performance on each metric within a satisfactory range.
Report on performance on key metrics to management satisfaction.
Ensure the level of performance on key metrics is achieved to management satisfaction.
Assist in maintaining team shift schedule – manage exceptions of the team schedule.
Team Supervision 20%:
Responsible for the supervision of Relationship Managers.
Ensure active management of team’s KPI’s with frequent and proactive feedback.
Ensure there is appropriate and continuous team training.
Active monitoring and reporting of performance of team members with scheduled, regular check-ins, performance appraisals (in conjunction with the Hearing Hub Manager) and required documentation, based on KPI Scorecard of various functions.
Monitor and manage peak times and operational capacity and allocate resources appropriately under guidance of the RTA and/or HHM.
Manage Salesforce CRM and the assignment of tasks, leads and priorities.
Enhance and encourage a culture of excellent customer service.
Cultivate and maintain a healthy and effective team culture, in accordance with our values.
Ensure other required documents, reports and email accounts are kept up to date and accurate.
Sales 20%:
Ensure le…
Title: Sales Supervisor
Company: hearX
Location: Pretoria, South Africa
Category: Management, Sales
