Overview
Sales Executive: External Jobs in Port Elizabeth, South Africa at Mustek Limited
Position: Sales Executive: External )
Job Purpose
The Sales Executive will be responsible for promoting and selling products and services (channel sales).
Responsibilities
Sales and Business Development
Achieve 100% of Gross Profit Target by the end of each month (Epicor).
Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls, emails, and other communication tools.
Seek out new revenue generating opportunities to ensure that company targets are met.
Identify client markets and design a sales strategy to fit each client’s requirements.
Advise on forthcoming product developments and discussing special promotions as well as encouraging dealers to attend product events.
Obtain 3 new customers in each quarter of the FY (Epicor).
Identify new business opportunities and network on a constant basis to grow client/customer base.
Customer Service
Interact (Visit/Telephonically) with 80% of allocated customer database quarterly (Report).
Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
Meet the adequate level of contact with existing customers as may be necessary to maintain/increase levels of business activity.
Ensure the customers/client care policies are adhered to always.
Ensure professional customer/client interaction always.
Provide technical specifications and accurate quotations in the shortest possible time to ensure efficiency and customer retention.
Follow-up with work in progress to ensure customer satisfaction.
Procedures
Attend and complete Product/service-related training as and when necessary (attendance register/certificates/results).
Provide product/service knowledge internally where required.
Always follow Company sales procedures (ISO).
Submit fortnightly Sales Reports outlining Sales Activity and pipeline.
Respond to messages received through e-mail, telephone, or other communication tools.
Take steps to ensure calls or messages are being responded to when not available.
Maintain reliable, up-to-date customer records.
Report to the Operations Manager on any relevant information that will assist in understanding trends or opportunities within the region.
Escalate problems to the Operations Manager promptly when special intervention is required.
Manage demo orders according to the stipulated time frame as set out on the demo forms.
Assist Finance with any queries relating to outstanding amounts as required.
Qualification and Experience:
Matric.
Tertiary qualification in sales and/or marketing would be advantageous.
Driver’s license required.
Minimum 3 years’ experience in sales; target driven environment at similar level.
Skills and Knowledge:
Knowledge of ICT industry
Sales and marketing principles
Good understanding of entrepreneurial and commercial objectives
Knowledge of sales strategies and concepts
Good understanding of developing sales reports
Good decision-making skills
Excellent people skills
Good verbal and written communication skills
Good analytical skills
Good planning and organisational skills
Good research skills
Networking skills
Time management
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Title: Sales Executive: External
Company: Mustek Limited
Location: Port Elizabeth, South Africa
Category: Sales (Business Development, Sales Representative, Sales Manager, Sales Development Rep/SDR)
