Overview
Sales Coach Jobs in Cape Town, South Africa at Concentrix – CA
Job Title: Sales Coach
Job Description:
The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems.
The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.
If your drive toward success is what wakes you in the morning, you’re just the kind of person we’re looking for! We’re in search of a target-driven individual with a team spirit and can-do attitude to put their passion for sales and communications at the forefront of a new opportunity as Sales Coach on an exciting campaign. Working in our vibrant Cape Town office, you’ll need to have a positive attitude to motivate your team and lead by example.
Being a people-first company, we put people at the heart of our business, and this is when everything comes alive. You should be highly organized, adapt well to change and fast-paced environments, and most importantly, understand and put to use your excellent communication skills, hearing what is often not said to be able to fill in the gaps of knowledge.
If keeping your cool while problem-solving is one of your strong points, then you’re sure to succeed in this role. We want someone who works efficiently to get the job done timeously and effectively, so if you’re up for a new challenge then step up to the plate and apply today!
What you’ll be doing:
Understanding key business targets and requirements to achieve them
Driving improvements in key areas to improve performance
Acting as a consultant and providing helpful advice on coping with job-related challenges
Understanding performance information to identify focus areas
Providing positive praise and recognition for individual and team success to create a positive environment
Supporting the welfare of colleagues by taking note of challenges and concerns as well as escalating when necessary
Ensuring that product and service knowledge is timeously and efficiently transferred
Defining and realizing monthly coaching plan
Performing individual coaching actions (side-by-side coaching, debriefing of targeted contacts, role plays, simulations, etc.)
Using advisor feedback to assess efficiency of each coaching action and impact on KPIs
Supporting escalations during periods of offline time
Completing all coaching documentation
Ensuring that contact handling complies with legal and business requirements
Identifying individual and team training needs
Maintaining updated records of educational curriculum and material
Evaluate employees’ performance after each training
Ability to multi-task, manage and prioritize workload
Proven track record of achieving results
What you’ll need:
Matric
Minimum 2 years’ experience in marketing or sales
Minimum 2 years’ experience coaching, mentoring or similar role
Attention to detail with high quality standards
Demonstrable leadership and management skills
Proactive and solution-driven
Familiarity with role-playing activities and e-learning platforms
Hands-on experience creating presentations (e.g. videos or slides)
Sales or marketing related qualification (Advantageous)
Clear credit, criminal and disciplinary records
Please note that the appointment will be made in line with the company’s EE Plan.
Location: ZAF Cape Town – 19 Hertzog Blvd, Cape Town, 8000
Language Requirements: English (Required)
Time Type: Full time
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Title: Sales Coach
Company: Concentrix – CA
Location: Cape Town, South Africa
Category: Sales (Business Development)
