Overview
Sales Call Center Agent/Portuguese-speaking Jobs in Cape Town, South Africa at Neo Group
Position: Sales Call Center Agent (Portuguese-speaking)
JOYA BRANDS is looking for a dynamic and ambitious individual to join the Sales Team!
Job Title: Sales Administrator
Work Location: Atlantis
Division / Department: Sales and Marketing
Reports to: Sales Executive
Overall Responsibility: Administrative assistance to the Sales team
Responsibilities:
Loading of pricing and deals.
Managing sales orders, processing orders, coordinating with the sales team, and handling customer enquiries.
Following up on pricing queries.
Collating and managing free stock budget, providing monthly update reports.
Managing all customer portals, loading pricing, ensuring master data is up to date.
Office admin support for Customer Executive and all Customer Managers.
Develop monthly sales reporting tools not limited to target vs actual.
Review internal NOD vs agents NOD.
Delivery of pre-defined reports to customer managers and customer executive.
Track performance against business targets and monthly KPI metrics as determined by customer managers.
Publish daily dashboard tracking actual vs sales objective.
Generate and analyse sales reports providing insights into performance against targets.
Assist and compile monthly data for management meetings and quarterly for board meetings.
Assist in management of any sales incentive models for agents.
Create and update NPD trackers to monitor performance against set objectives.
Work on varied ad hoc data analytics tasks delivering structured reporting.
Provide support to all customer managers to analyse sell in/sell out data.
Work with data suppliers (IRI, distributors, local and export, retailers) to source data and consolidate into internal reports.
Mine databases for key insights to assist with future strategy direction.
Compile and analyse data over time to forecast trends.
Gather and analyse data to understand issues and address proactively.
Review sales trends and liaise with customer development managers and business development manager to assist in developing applicable strategies.
Provide support to customer executive – details to be established.
Maintenance of ad-hoc budget.
Minimum
Education
and / or Work Experience Requirements:
Grade 12
Minimum of 3-5 years’ experience within the FMCG industry (Preferable)
Microsoft Office proficiency
Skills / Competencies
Required:
Strong Business acumen (numeric and literacy)
Analytical thinking and problem-solving skills
Detail oriented
Interpersonal Skills
Fast paced and action oriented
Please note if you do not hear back from us within 3 weeks, kindly consider your application unsuccessful.
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Title: Sales Call Center Agent/Portuguese-speaking
Company: Neo Group
Location: Cape Town, South Africa
Category: Sales (Business Development, Sales Development Rep/SDR), Business (Business Development)
