Overview
Rider Care/Customer Support Representative Jobs in Western Cape at Specialized
Rider Care/Customer Support Representative
Rider Care Representative
“A service professional that gets a kick out of creating life-long customers.”
ARE YOU SPECIALIZED?
Do you enjoy talking with friends, family, pets or complete strangers about bikes?
Have you stopped on the trail/road to help other riders?
Would you take satisfaction in creating customers that stay committed to Specialized for life?
Do you have a confirmed track-record of delivering great customer experiences in a retail or contact center environment?
If you were able to answer “Yes” to these questions, we want to talk to you!
HOW YOU’LL MAKE A DIFFERENCE
Deliver concierge-level service to our riders and retailers via phone/chat/email
Carefully assess rider needs to provide personalized pre-sales advice
Wow retailers through positive, productive conversation
Provide outstanding customer-service at all stages of the purchase & ownership journey
Take ownership of the rider experience – take action to solve problems and follow-up right to the end
Resolve technical issues through troubleshooting & diagnostic faultfinding
Working hands-on with bikes on occasion – solving customer issues, supporting reworks etc. This is including a concierge level of service or urgent needs as deemed by the company – either at HQ or in the field.
WHAT YOU NEED TO WIN
You’ll need to live and breathe our core values – “The Rider is the Boss”
Experience in a retail or customer service role
Strong written and oral communication skills
Ability to work independently in a fast paced, high-volume environment
Ability to identify issues and alternatives and recommend possible solutions
Hands-on technical ability to problem-solve in a relevant field (e.g. bike mechanic, automotive, consumer electronics)
The ability to multitask, prioritize, and remain resilient while not losing your cool
Proficiency with PCs, CRM systems & the Microsoft suite of products
Passion for bikes; driven to make an impact for riders
Preferred Qualifications/Experience:
2+ years’ experience in a Customer Service role
Fluent in bicycle technology and the value it brings to society
Salesforce CRM & Oracle experience recommended
English (proficient)
German reader and writer a plus, but not required
TELL ME MORE?
40 hours per week (1-hour lunch unpaid) Monday – Friday, 8am-8pm
Location: Stellenbosch, South Africa
Benefits include a competitive employee discount
Travel to events may be occasionally required
About Specialized:
Here at Specialized we believe that bikes have the power to change lives for the better. We are a culture of barrier-breakers, but we need your unique ideas and backgrounds to help us push boundaries and change the world. We are always looking for creative, innovative, and passionate people who can contribute to our mission of getting people outside. Regardless of your qualifications, if you think this could be you and you’re ready to make a difference, please apply! We hope that you will reach out and show us how you can make an impact here.
Title: Rider Care/Customer Support Representative
Company: Specialized
Location: Western Cape
