Overview
Retentions Consultant – Accidental & Health x2 Jobs in Johannesburg, South Africa at Energy at Work Projects
Unlock a Thriving Career as a Accidental & Health Customer Service/ Retentions Consultant!
Key Responsibilities:
Innovative Retention Strategies:
Deploy dynamic and creative methods to retain our valued clients. Examples include offering premium reductions, downgrades, and enticing discounts.
Policy Validation:
Ensure timely and accurate capture of policies for retained clients to meet company requirements and system cutoffs affecting debit orders.
Client Needs Analysis:
Analyze client needs and identify opportunities for cross-selling and up-selling, delivering tailored solutions.
Client Base Growth:
Cultivate and expand our existing client base.
Adherence to Underwriting Standards:
Strictly adhere to underwriter’s rules and business procedures.
Negotiation Expertise:
Collaborate with Product Owners and Underwriters when necessary to find solutions, especially during policy reinstatements—all done through telephonic interactions.
Client Query Resolution:
Address insurance-related queries and customer complaints promptly and effectively.
Achieving Targets:
Meet and exceed all set targets consistently.
Relationship Management:
Foster customer and business loyalty through exceptional relationship management. Uphold a professional corporate image aligned with the bank’s values.
Efficient Query Resolution:
Prioritize query resolution within defined turnaround times to prevent complaints.
Qualifications & Experience:
Qualification:
Matric:
High school diploma or equivalent.
Insurance Credentials:
Possess a minimum of 120 Insurance credits.
Relevant Qualification:
Hold a relevant certification, diploma, or degree.
Regulatory Exams:
Compliant with FAIS regulatory exams.
Class of Business (COB) and Compliance Training:
Completed required training.
Experience:
Insurance Industry Expertise:
Minimum of 2 years of experience in the insurance industry.
Call Center Proficiency: A minimum of 2 years of call center/telephone experience.
Client Services:
At least 1 year of sales/client services contact center experience.
If you’re ready to excel in a dynamic role, armed with qualifications, experience, and a commitment to exceptional client retention, we invite you to apply. Join us in shaping the future of insurance and delivering unparalleled service to our clients!
Elevate Your Career in Retention – Apply Now! ????
Title: Retentions Consultant – Accidental & Health x2
Company: Energy at Work Projects
Location: Johannesburg, South Africa
Category: Insurance (Insurance Sales, Insurance Agent)
