Overview
Retention Consultant Jobs in Pretoria, South Africa at Red Ember Recruitment (PTY) Ltd
Red Ember Recruitment is recruiting for a Retention Consultant for our client in Pretoria East.
Requirements
- Matric (Essential)
- RE5 Qualification
- FAIS-compliant (RE5 and/or relevant qualification) – advantageous
- Class of Business (Essential and /or advantageous)
- Minimum 2 years Retentions/Customer care/ sales experience (insurance experience preferred)
Key Responsibilities:
- Contact clients who wish to cancel or have missed payments to understand concerns and provide tailored solutions.
- Use strategic objection handling to retain clients and reduce policy lapses.
- Manage and follow up on payment arrangements and outstanding premiums in line with compliance requirements.
- Offer alternative cover, discounts, or payment options to suit client needs.
- Educate clients on the value and relevance of Better Sure’s insurance products.
- Maintain accurate client records on the CRM system.
- Handle all client interactions professionally and empathetically, ensuring FAIS and TCF compliance.
- Liaise with internal departments to resolve client queries efficiently.
- Share insights with management on trends in cancellations and client objections.
- Collaborate with your team, stay self-motivated, and uphold Better Sure’s values and compliance standards.
Title: Retention Consultant
Company: Red Ember Recruitment (PTY) Ltd
Location: Pretoria, South Africa
Category: