Overview
Retail Customer Specialist Jobs in Durban at Cellular Citi Group
It’s time to do something you love, work with a purpose and take on a challenge like never before. Vodacom is SA’s best Network serving almost 32 million subscribers and growing. When you join our award winning team (best performing dealer in SA) you can make an incredible difference to your customers and your co-workers. We’re looking for boldness, enthusiasm and a lot of passion.
Following the success of 10 Retail Vodacom Stores in KZN (Est 1996), we have added Nelson Mandela Square and The Marc in Sandton to our growing list of Stores.
We are looking for an experienced, energetic and vibrant Retail Specialist to lead a superb customer experience at our Vodacom Westwood, Bluff, Pavilion and Bridge City Retail stores.
As part of our Group strategy, customer centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded
If you are friendly and love interacting with people then this is the Right opportunity for you! Work with a purpose and take on a challenge like never before.
Responsibilities and Duties:
Embrace positive attitude
Assist to prepare store for opening
Ensure cleanliness and maintenance of product area as per retailer specifications
Ensure effective merchandise of products and displays to optimize sales and profitability
Ensure timely “new product” placement by working with Retail operations. Merchandising and general look always at its Best
Welcome customers with full knowledge of products, services, value adds and promotions. Offer information and direct them to the correct departments.
Manage queues to ensure BEST customer experience. Apologize for delays and manage Staff to ensure quick speedy service
Maintain positive working relationships with Store employees and Customers
Strategize to enhance Customer Service, to ensure best customer rating and building a customer for life
Engage with customers to ensure a relationship is built with entire Store team.
Ensure every Customer visit is made world class with an unforgettable experience
Manage internal staff Biometrics (time management) and lunch and tea rosters
Ensuring opening and closing procedures followed
Reduce theft and shoplifting
Requirements:
Friendly disposition and vibrant personality
Have passion for super Customer Service.
Work long Retail hours and shifts and be on your feet all day
Mature and professional
Take full Ownership of Store Customer Experience
Previous Cellular knowledge advantageous
TRADING HOURS
Vodacom Westwood
Monday to Friday: 8:30am to 18:15pm
Thursday: 7:30am – 18:15pm (early arrival for weekly Stores sales meeting)
Saturday, Sunday & Public holidays: 8:30am to 17:15pm
Vodacom Bluff
Monday to Friday: 8:30am to 18:15pm
Wednesday: 7:30am – 18:15pm (early arrival for weekly Stores sales meeting)
Saturday: 8:30am to 17:15pm
Sunday & Public holidays: 8:30am to 15:15pm
Vodacom Pavilion
Monday to Sunday: 8:30am to 19:15pm
Friday: 7:30am – 19:15pm (early arrival for weekly Stores sales meeting)
Shifts alternate weekly
Shift 1: 8:30am to 17:30pm
Shift 2: 10:30am to 19:30pm
Vodacom Bridge City
Monday to Friday: 8:30am to 18:15pm
Thursday: 7:30am – 18:15pm (early arrival for weekly Stores sales meeting)
Saturday: 8:30am to 17:15pm
Sunday & Public holidays: 8:30am to 16:15pm
Package
Basic salary bracket: R6500 – R7500 + plus incentives.
Salary negotiable based on personality and experience
This is an opportunity to do something special and become part of a company revolutionizing the Mobile industry. And we couldn’t do it without someone like you.
So what do you say? Isn’t it time you explored what could become the career move of a lifetime by joining Vodacom’s No 1 Franchise dealer.
We invite you to apply today and attach a recent image of yourself (Compulsory)
Please ensure your application has a detailed updated CV with a 1 page motivation of why you are the best person for this opportunity.
Job Types: Full-time, Permanent
Pay: R6 500,00 – R7 500,00 per month
Application Question(s):
Do you have your own reliable transport to and from work?
Are you able to be on your feet all day?
Which store are you applying for (Westwood, Bluff, Pavilion, Bridge City)
Education:
Certificate (Preferred)
Experience:
Retail cellular: 1 year (Preferred)
Customer Service: 2 years (Preferred)
License/Certification:
Code 08/10 drivers licence (Preferred)
Title: Retail Customer Specialist
Company: Cellular Citi Group
Location: Durban
