Overview
Restaurant Supervisor Jobs in Mossel Bay, Western Cape, South Africa at Café Gannet Restaurant
Title: Restaurant Supervisor
Company: Café Gannet Restaurant
Location: Mossel Bay, Western Cape, South Africa
Company Description Café Gannet Restaurant, known as “Mossel Bay’s seafood House,” has been a local landmark since 1988. Located in the heart of Mossel Bay next to the Dias museum complex, the restaurant offers a scenic north-facing ocean view. The team focuses on serving fresh, sustainable seafood sourced from the local coastline, complemented by acclaimed local seafood specialties and signature sushi. An extensive à la carte menu also caters to vegetarians, meat lovers, enthusiasts, and dessert fans. Guests can pair their meals with a curated selection of over 50 South African wines, as well as cocktails, aperitifs, liqueurs, and craft gins.
Role Description The Restaurant Supervisor is a full-time, on-site position based at Café Gannet in Mossel Bay. This role involves overseeing daily front-of-house operations, including managing service staff, coordinating table allocations, and ensuring smooth service during all shifts. The Restaurant Supervisor monitors food and beverage quality, maintains hygiene and safety standards, and addresses guest inquiries or concerns promptly to support a high level of customer satisfaction. Responsibilities also include training and mentoring team members, assisting with scheduling, and collaborating with the kitchen and bar teams to optimize service flow. The supervisor may support stock control, reporting, and implementation of service improvements as needed.
Qualifications
- Strong supervisory skills, including team leadership, shift management, and staff training.
- Demonstrated ability to maintain high customer satisfaction through excellent customer service and guest relations.
- Effective communication skills for interacting with guests, colleagues, and management in a fast-paced environment.
- Experience in food and beverage operations, including menu knowledge, service standards, and basic stock awareness.
- Previous experience in restaurant or hospitality supervision, preferably in a high-volume or upscale setting.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- Knowledge of basic health, safety, and hygiene practices in a food-service environment.
- Relevant hospitality or restaurant management qualification or equivalent practical experience is advantageous.