Overview
Reservations Supervisor/Hotel Jobs in Johannesburg, South Africa at Hyde Johannesburg Rosebank
Position: Â Reservations Supervisor (Hotel)
Company Description
HYDE Johannesburg Rosebank is aunique opportunityto experience a one-of-a-kind lifestyle hotel brand. The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches. The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.
Job Description
Job Purpose
The Reservations Supervisor ensures achievement of departmental targets by accurately interpreting the accommodation needs of individual guests and groups, selling the maximum number of room nights at the highest achievable rate,cross-sellingthe hotel departments, making careful notes of all guest requirements, ensuring that guest requirements are captured in the booking, guest profile and history, and formulating and sending an accurate quotation when required.
With the assistance of the reservations agent, the reservations supervisor takes responsibility for the complete recording of all booking and inquiry details and correspondence, while taking all reasonable measures to maximise occupancy and revenue as their primary operational responsibility.
Primary Responsibilities
General Responsibilities
Effectively utilises software applications andcommunicationtools that are used to facilitate the booking, arrival, stay and departure of guests.
Effectively manages processes and systems that enable guests to be comfortably accommodated to the highest standards.
Effectively utilises property management software and tools to monitor the preferences of Hotel Guests.
Completion, analysis, and distribution of daily, weekly, monthly reports.
Provide weeklydynamicforecast of expected results, variances, and budget comparisons.
Takes accountability for the performance of the Reservations functions.
Ensures that all inquiries are responded to, that accurate quotations are generated and sent to clients within the specified time frame.
Handle the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
Follow up on provisional reservations, restaurant bookings, etc. and monitor advanced deposit requirements.
Process credit card/EFT deposits/vouchers on all types of bookings, prior to arrival.
Assist with booking of transfers, flights and other outlet requests.
Process no-show and cancellations as per the hotel policy and procedures.
Ensure all reservation modifications are updated on OPERA Cloud immediately and accurately in case of any changes.
Prepare arrival/guest correspondence for Front Office / Operations Team daily.
Inform other departments and follow up with regards to special instructions / facilities.
Ensure optimal utilisation of OPERA Cloud and maintain knowledge on all room types and its availability.
Report any rate and / or system discrepancies and over bookings, helping to find solutions where possible.
Customer Specific Responsibilities
Ensure world-class service is delivered to the Guest, by collaborating with the Hotel Teams on all matters impacting bookings and the Guest service.
Together with the relevant teams and specialists, ensures that policies, processes and standards directly affecting the Guests do reflect their safety, security concerns and preferences.
Engage clients in a warm yet professional and courteous manner, responding to telephone and email or direct enquiries…
Title: Reservations Supervisor/Hotel
Company: Hyde Johannesburg Rosebank
Location: Johannesburg, South Africa
Category: Hospitality / Hotel / Catering, Customer Service/HelpDesk
