Overview
Reservationist Jobs in uPhongolo, KwaZulu-Natal, South Africa at ExecutivePlacements.com
Title: Reservationist
Company: ExecutivePlacements.com
Location: uPhongolo, KwaZulu-Natal, South Africa
Recruiter:
Bright Search Recruitment (Pty) Ltd
Job Ref:
JHB002927/BP
Date posted:
Wednesday, May 13, 2026
Location:
Pongola, South Africa
SUMMARY:
A Reservationist at a luxury 5-star game lodge is responsible for managing guest bookings, ensuring seamless communication with guests and travel agents, maximizing occupancy and revenue, and delivering an exceptional pre-arrival guest experience. The role requires strong administrative skills, attention to detail, and luxury hospitality service standards.
Key Duties & Responsibilities
- Handle all reservation enquiries via phone, email, website, and travel agents
- Process bookings accurately on the Property Management System (PMS)
- Prepare quotations, itineraries, confirmations, and invoices
- Manage amendments, cancellations, special requests, and guest preferences
- Ensure all guest information and booking details are captured correctly
- Coordinate transfers, activities, safari drives, spa bookings, and special occasions
- Maintain room availability and update booking inventory daily
- Liaise with Front Office, Housekeeping, Guides, and Food & Beverage departments regarding arrivals and guest requirements
- Upsell lodge packages, activities, spa treatments, and additional services
- Build and maintain strong relationships with guests, tour operators, and travel agents
- Respond to guest complaints and reservation issues professionally
- Ensure excellent telephone etiquette and luxury guest communication standards
- Assist with reporting, administration, and reservation filing systems
- Maintain confidentiality of guest information
- Ensure smooth pre-arrival and arrival planning for VIP and international guests
POSITION INFO:
Required Qualifications
- Grade 12 / Matric
- Diploma or Degree in Hospitality Management, Tourism, or related field preferred
- Formal hotel school qualification advantageous
- Valid driver’s license beneficial
Experience Required
- Minimum 2–5 years’ experience in reservations or front office within a 4-star or 5-star lodge/hotel environment
- Previous luxury game lodge experience highly advantageous
- Experience working with international guests and travel agents
- Knowledge of safari lodge operations preferred
Systems & Technical Skills
- Proficiency in PMS systems such as:
- Protel
- Opera
- PANStrat
- Odyssey
- Strong Microsoft Office skills (Word, Excel, Outlook)
- Knowledge of OTA platforms and online booking systems advantageous
Key Skills & Competencies
- Excellent verbal and written English communication skills
- Strong telephone etiquette and customer service ability
- High attention to detail and accuracy
- Excellent organizational and multitasking skills
- Professional appearance and presentation
- Ability to work under pressure in a fast-paced environment
- Sales and upselling ability
- Strong problem-solving and conflict-resolution skills
- Team player with the ability to work independently
- Passion for luxury hospitality and guest satisfaction