Overview
Representative – Customer Service.Commercial Operations SA Jobs in Cape Town, Western Cape at MTN
Full Job Description
Key Performance Areas:
Task Complexity:
Consumer satisfaction.
In branded store:
accountable for cash and stock
accountable for sales and meeting sales targets
accountable for stock shortages
Provide consumer advice and education / share product knowledge
Manage stock in store:
Management of shortages .
Obsolescence
Promotional stock merchandising
Manage operations in store:
Warranties
Customer cell phone repairs (where applicable)
Returns
OBF’s
Identify issues and resolve
Communication, in outlet, and with MTN
Maintain company’s policies and procedures.
Manage and account for all cash.
Conduct actual system transactions eg. activations, suspensions, migrations etc.
Relevant paperwork and documentation.
General Customer services: turnaround time, queuing time, accuracy, and productivity.
Minimum Requirements
Education:
Matric/Senior Certificate
Fluent in English
Experience:
Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
Experience working in a small to medium organization
General Working conditions
Will be required to work weekends (Saturday 9h00-17h00 and Sunday 9h00-15h00) as scheduled. Days off will be granted during the week
Working hours are 9h00 – 18h00 Monday to Friday
KPI Measures
Turnaround time.
CSI.
Sales.
Queuing.
Stock and cash accuracy (shortages).
Customer / consumer complaints.
Merchandising standards .
Title: Representative – Customer Service.Commercial Operations SA
Company: MTN
Location: Cape Town, Western Cape
Category:
