Overview
Representative – Customer Service.Commercial Operations SA Jobs in Gauteng at MTN
Consumer satisfaction.
In branded store:
accountable for cash and stock
accountable for sales and meeting sales targets
accountable for stock shortages and cash shortages
Provide consumer advice and education / share product knowledge and technical support (basic setting up of devices)
Manage stock in store:
Management of shortages .
Obsolescence
Promotional stock merchandising
Manage operations in store:
Warranties
Customer cell phone repairs (where applicable)
Returns
OBF’s
Identify issues and resolve
Communication, in outlet, and with MTN
Maintain company’s policies and procedures.
Manage and account for all cash.
Conduct actual system transactions eg. activations, suspensions, migrations etc.
Relevant paperwork and documentation.
General Customer services: turnaround time, queuing time, accuracy, and productivity
Title: Representative – Customer Service.Commercial Operations SA
Company: MTN
Location: Gauteng
Category:
