Overview
Rep I, Customer Support Operations – GCCA Remote Jobs in Johannesburg, Gauteng, South Africa at TransUnion
Title: Rep I, Customer Support Operations – GCCA Remote
Company: TransUnion
Location: Johannesburg, Gauteng, South Africa
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What We’ll Bring
The Tenant and Employment (T&E) Voice Office Operations Representative is responsible answering inbound phone calls for all T & E products. The Voice Operations Rep will support both customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.
What You’ll Bring
Maintains a consistent high level of knowledge regarding T&E products, services, and tools.
Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.
Maintains a solid understanding of U.S. credit/financial principles along with knowledge of U.S. criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
Adheres to established processes and procedures when responding to support phone calls.
Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to T&E customers and consumers.
Manages individual performance for aux time usage and adherence to schedules.
Performs other duties as assigned.
Must work U.S. business hours in support of U.S. customers and consumers.
Must be open to rotational weekend shifts also during U.S. business hours to support U.S. customer and consumers.
Impact You’ll Make
1-3 years of experience in an operations job role, including inbound voice customer care/support.
Moderate skills in Microsoft applications
Excellent verbal, written, and interpersonal communication skills.
Must be self-motivated and a self-starter.
Demonstrate attention to detail in all work completed.
Proactively works to improve knowledge and adherence to company processes and procedures.
Collaborates well with others in a team-oriented work environment.
Adapts well to change and can adjust priorities as needed.
Displays time management skills.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Rep I, Customer Support Operations
