Overview
Remote New Patient Coordinator (UK Dental Practice) Jobs in South Africa at Cherry Assistant
Title: Remote New Patient Coordinator (UK Dental Practice)
Company: Cherry Assistant
Location: South Africa
Location: Remote (South Africa only)
Contract Type: Part‑time, Long‑term
Working Days: Monday to Friday
Working Hours: 14:30 – 20:30 (UK time)
Weekly Hours: 30
Pay: Hourly (weekday) + weekend per‑lead & booking bonuses
About the Role
We are a UK dental practice seeking a Virtual New Patient Coordinator to manage inbound enquiries and convert interested patients into booked appointments during our afternoon and evening hours.
🚫 This is NOT a cold‑calling role.
✅ You will only contact people who have already shown interest by:
- Submitting an online enquiry
- Requesting a call back
- Calling the practice directly
Your responsibility is to ensure no enquiry waits unanswered and no opportunity is lost due to slow response or poor follow‑up.
Working Hours (UK Time)
- Monday–Friday: 14:30 – 20:30
- This role completes a split‑shift model delivering 12 hours per day coverage for UK patients
- No handovers by message or call — all continuity is maintained via the CRM
Core Responsibilities
1. Lead Response & Speed (Critical)
- Call new leads within 5 minutes of being logged
- Answer inbound calls from patients actively seeking treatment
- Make outbound follow‑up calls to warm leads only
- Persist with follow‑up until the lead is:
- Booked, or
- Clearly declined / closed
No lead should ever be parked, ignored, or left without a next action.
2. Qualification & Triage
- Use structured triage questions and call scripts
- Understand patient needs, intent, urgency, and suitability
- Ensure only high‑quality, appropriate patients are booked
- Maintain diary quality — booking accuracy matters
3. Booking & Conversion
- Book qualified patients directly into the diary
- Match appointment types correctly to treatment intent
- Explain next steps clearly and professionally
- Conversion should be intentional, not rushed
4. CRM & Data Accuracy
- Log 100% of enquiries, calls, notes, and outcomes in the CRM
- Maintain accurate lead statuses and follow‑up reminders
- Ensure clean records for overnight continuity
Weekend On‑Call Cover (Different Pay Structure)
- One weekend day per week (Saturday or Sunday, rotated)
- On‑call only — no fixed hours
- You act only when:
- A new inbound digital lead is received, or
- An incoming call is made to the practice
- Contact new leads within 5 minutes
- Up to 3 contact attempts per lead on the day
Weekend Pay Model:
- Paid per lead successfully contacted
- Additional bonus per lead booked
- (Warm inbound leads only — no cold outreach, no admin tasks)
Pay Overview
- Weekdays: Competitive hourly rate, based on experience
- (Typical range: R150–R200 per hour)
- Weekends: Performance‑based per‑lead and booking payouts
- Long‑term, reliable performers can earn above‑market rates
What We’re Looking For
- Excellent spoken and written English
- Confident handling warm / inbound leads by phone
- Comfortable with outbound follow‑up calls
- Conversion‑focused but professional and patient‑centric
- Experience with CRM systems preferred
- Reliable fibre/LTE internet and a quiet home workspace
This Role Is NOT For You If
- You are looking for cold‑calling work
- You dislike outbound follow‑up
- You prefer admin‑only roles
- You struggle with ownership or accountability
Application Instructions (Important)
Please include:
- Your experience handling inbound or warm leads by phone
- Any CRM systems you have used
- Your hourly rate expectation
- Confirmation you can work 14:30–20:30 UK time