Overview
Remote 3rd Line Support Engineer | South Africa Jobs in Benoni at DevFinders
Are you a highly skilled IT professional with a strong background in networks, systems, and cloud technologies? We’re hiring a 3rd Line Support Engineer to provide expert support, lead technical projects, and ensure infrastructure reliability across multiple clients.
In This Role, You Will:
Resolve 3rd-line technical issues in enterprise environments
Manage Office 365 and Azure solutions
Maintain system uptime through regular failover and disaster recovery testing
Document network designs, changes, and troubleshooting steps
Train junior team members and provide internal escalation support
Lead or assist in infrastructure rollouts and migrations
Liaise with service providers for escalated issues
Help implement IT security standards and GDPR compliance
Requirements:
Minimum 5 years relevant experience.
Configuration and implementation of cyber essentials and GDPR security standards.
Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
Experience in network infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s).
Ability to proactively support and collaborate with service providers.
Strong understanding and adherence to industry best practices.
Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).
Experience with Azure administration and implementations.
Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.
Familiarity with different client builds/imaging.
Excellent customer support, written and verbal communication skills.
Proven ability to problem-solve and find effective solutions.
Work from 08h30 – 17h00 UK time, adjusting to client requirements, including after-hours support.
What We Offer
40 days of annual leave
Remote-first culture with autonomy and flexibility
Career growth and professional development
A team that values innovation, responsibility, and collaboration
Title: Remote 3rd Line Support Engineer | South Africa
Company: DevFinders
Location: Benoni
